I have successfully had credit card chargebacks for both of the amounts charged to my credit card by Nationwide Appliance Repairs. I did not accept their offer of one amount being refunded with the attached conditions that I would not be able to have any further refunds processed and that I agreed not to post any negative feedback on any website or social media websites.

I had to pay in advance for a service that was not adequately delivered. They replaced parts that did not require replacement. They quoted me for additional parts that were not required. I had to engage another repairer to do the work that they were paid to do.

I requested a full refund from Nationwide Appliance Repairs based on the following facts:



1. During the initial appointment the technician totally misdiagnosed the problem in a very short period of time. He said that the wok burner required a new thermocouple.


2. During the second appointment the technician unnecessarily replaced the thermocouple and when the wok burner still did not work he misdiagnosed the problem again and said that the wok burner required a new complete middle burner valve.


I paid $391.60 to Nationwide Appliance Repairs and was quoted another $348.50 to complete the job - A total of $740.10 for a job that took a couple of minutes to fix with a sewing needle and no additional parts by another repairer. The issue was a blocked gas jet. Nationwide Appliance Repairs did not diagnose this as being the problem.

I can accept that the technician from Nationwide Appliance Repairs was not familiar enough with the product that he was sent to repair. However it is not acceptable that I had to pay for the technician’s errors and had to pay another company to attend to the matter.

My request for a refund had to be followed up numerous times with phone calls and emails. They offered to provide me with a partial refund on the condition that I not post on line reviews. I continued to pursue a credit card chargeback and would have taken it to the ACCC if that had not been successful.

If you choose to deal with this company, please be aware of the excessive mark ups on spare parts. A thermocouple can be purchased by them for approximately $20 and the price charged to me was $96 plus GST.

I was so disgusted by this company that I wrote a very detailed feedback email to Bosch outlining my experience and requesting that they rethink their inclusion of Nationwide Appliance Repairs on their list of authorised repairers.