katew345

I have made two complaints in 10 days directly to Telstra about a Priority Assistance phone and received two separate complaint numbers. Within 10 days 570,800 other complaints have been made. Telstra are still using a call centre in the Philippines and the person I was speaking to this morning was NOT in the Sydney CBD as he claimed.
Why can't I speak to an Australian?

They removed payment machines, now all issues must be dealt with at the exit point creating long exit queues when an issue arises. They move permanent parking spots with little notice, and their contact centre is offshore making it hard to resolve issues quickly. Management doesn't seem to listen to their own parking attendants who see what's happening on the ground. Now they're taking over Bunnings car parks so expect long exit queues at Bunnings.

The new app hasn't gone well. They didn't tell us that you needed to reset your password, as your old membership number is no longer valid, THEN I was told that the new app had deleted all the payment details so I had to add them again. The rollout was tested in Melbourne and they need to improve it for the rest of Australia.

I was assisting someone with recent health issues with their account. Now I can see their Telstra plan on MY Telstra app.
I can see what plan they are, number of days left etc. I can even cancel their plan.
Telstra - you are terrible ....... which is why I am cancelling my service with you.

My property was listed as 0 bedrooms and 1 bathroom, which was the data for the next-door shed. I corrected the information in March, but the new real estate agent for the shed next door somehow managed to mark MY property as up for sale and revert my property data to 0 bedrooms and 1 bathroom (they did it via property.com which is owned by realestate.com). The realestate.com person assisting me would only change my property as not up for sale, but wouldn't restore the metadata I had corrected in March. I didn't receive appropriate assistance from their staff and don't believe what is written on realestate.com.

My mother entrusted them with her investment, but they neglected to record her complete name, date of birth, or bank details. This oversight persisted for 20 years until I discovered it. To their credit, once I contacted the new consultant, the issue was rectified albeit with a considerable amount of paperwork that should have been completed two decades prior. This company should have taken proactive measures, as they would have seen that vital personally identifiable information (PII) was missing from this account.
Update: turns out they didn't close her account as requested!

Approximate cost: $30000

My previous vet clinic of 40 years no longer offers after-hours emergency work (!), so I tried Avonsleigh. They are reliable and transparent with the costs and options available for the well-being of my animals. The team are caring and they look after everyone - two legs or four.
They are a rare find these days considering the way that vet practices seem to be going. Thank you Avonsleigh!

Sadly, a friend down on her luck took her $20k Bulgari ring into this store asking for advice on selling it. They said that there was "no value in second-hand jewellery" and gave her $1k on the spot for it (Christie's and Sotheby's auction houses would disagree with their statement).
If there was no value in second-hand jewellery, then why did they buy it from her immediately?
I was so upset for her - she still has no idea how much her ex-partner spent on her

Approximate cost: $20000

They don't respond to emails or are hard to get through to on the phone. They use an offshore call centre

I was told that the job would take 3 men 4 days to complete so I approved the quote on that basis. The owner left the 2 apprentices after the first day. At the end of the 3rd day I said to one of the apprentices "so are you doing x tomorrow" and was surprised to be told, "no, we are on another site tomorrow". The owner returned and tried to tell me that he hadn't factored x into the original quote, but the apprentice knew otherwise, as x was the main issue that needed to be resolved and was THE reason I had engaged them in the first place. They wash concrete tools in the bird baths, left lunch rubbish and tools on site, and said that they would be back to collect, but never returned. They didn't ever wipe down the fresh concrete off the bricks but told me that I would need to do that.

Approximate cost: $8000