Abysmal service. The technician came, looked at my Miele appliance and said it would need to be replaced in full. But when the boss made the decision, it was for a part to be replaced, even though the appliance was under warranty. I realised later that they got more commission for a repair than a warranty job.
So I sought a refund. six weeks and numerous phone calls later - some of which they barred my call, others they were mysteriously never available for - I got my money back. As a Miele repair agent, I have complained to Miele they should not use this company, because it is damaging Miele's reputation.