just moved into a new place.. No ethernet ports - all the wall sockets are phone ports. NBN box downstairs with router (2 flights) and computer on top floor. No choice but to Wi-Fi and speedtest shows I have a 102/106 mb/s line but my downloads are only 2.7-9.3 in speed.

Called them 13/04/22 to get a technician booked to try and fix the speed problem since Wi-Fi is my only option here. I was asked if I wanted same day service but it'd cost me an extra $49 on top of the $158 I'd already be paying. I said no, I'll wait till tomorrow.
So tomorrow's come around, Technician was supposed to show at 8:30am... didn't show. Got a phone call eventually at 9:10am from their customer service team saying he wasn't able to make it today, could we reschedule. I was a little pissed but said sure.

I was offered Tuesday next week (sorry some of us work and I work that day), other option was tomorrow (Good Friday) but there'd be an additional public holiday fee.
I'm like.. are you serious? I'm going to get charged extra for YOUR technician not showing when he was supposed to? I cancelled the service. I will not be using them again. Absolutely appalling. If I have anything taken off my creditcard for cancelling I will follow through with a law suit...

We moved house 1 1/2 hours across town to an apartment. Paid $300 for a new development charge on the 15th March that TPG direct debuted off my credit card. Tried to have nbn installed on the 29th March and was told it was activated. It was not. Spent - so far the last 10+ days being lied to by TPG that the address we sent them (screenshot of the actual lease address to their email with a shot of the nbn box and it’s serial code) was not the correct address and it was being drawn out on a long process for bad customer service as well as broken promises and lies.
Called NBN itself to get the accurate address id and they mailed me back and I forwarded that to TPG to connect on the 4th April. I heard nothing from them and called 6th April at which point they decided to action that information at the point of my phone call even though they had that info for 2 days. I was lied again as I’ve lost count how many times my follow ups had been escalated and had no action on any of them. Forwarded to head case managers who actually don’t have a clue what their doing except for themselves and in no way assisting the customer. Infuriation turned to outrage when I called today (10th April) where they said that because they were given the wrong information (we gave them what was on the lease and what nbn sent us to match to their data) we would need to pay another $300 to continue (but they were going to see about waiving that fee - which by the sound of things they won’t - and I’m still waiting.
I have called an ombudsman because this is the worst customer failed service I’ve ever had, I’ve called another isp and they have told me that since tpg have not activated the service I’m entitled to get that $300 back but TPG seem to firstly refuse the refund and secondly saying some other source took the $300 out even though it says TPG in the cc statement.
The ombudsman and NBN complaints line themselves had said that TPG asking for another handout of $300 is not policy because the mistake was theirs not mine and I’ve paid $300 already for a service they haven’t activated.
So next step is a solicitor to get my money back. But avoid this company because it has gone above and beyond any element of anything I have ever dealt with before. Utterly appalling and unacceptable.