fionac8

Unfortunately, I would also have to agree with Larissaji. I have received colour and cuts from small suburban salons in London, Munich and Paris and all over Australia, and this has been the worst hairdressing experience!. I also received the discount voucher and I have been astounded that this salon is still in business. I phoned on the day of my appointment to say I would be a few minutes late. I was rudely told, "we are back -to -back. You will have to make another appointment"! Fortunately, I did arrive on time, only to be kept waiting for one hour to be seated. I explained what I wanted to one hairdresser, who then left me alone for 45 minutes, until another hairdresser was free. I then had to explain what I wanted all over again. The second hairdresser was very rough! I stated "You are very busy today" and she replied “Yes, we have over booked!" I asked "how successful has the voucher programme has been?” She replied “We don't make any money on this and we have outgrown this location, so I don't know how she is going to fit them all in, we had to call customer's back and re-booked them". I thought this was very inappropriate for an employee to be sharing with a client. I noticed one hairdresser (obviously brought in to cope with all the clients, who didn't even have her own pair of scissors! Unbelievable! Finally I had my colour completed and paid an extra $95.00 for it (although I was told this would be refunded when I sent through the PIN number of the voucher). I'm still waiting for my refund. I finally got out of their at 2.15pm, total time was 4 hours and 15 minutes. My hair colour is horrible and the hair cut is substandard and nothing like what I asked for and 7 calls later to the salon, all I have spoken to is a very rude receptionist who would not book an appointment for me, stating repeatedly "The manager will have to deal with you!" I am still waiting for a call back from the 'manager' who supposedly will be calling me on Friday 15th April. I do not hold much hope of hearing from her. They claim to have called me back four times, and yet I have only received one call-back on my mobile in response to the previous six calls. On my seventh call, I was speaking to the rude receptionist. I really don't understand how this salon can claim all the awards, yet their customer service is shocking. I have received a better cut, colour and friendly service from my small local salon in the suburbs. I will not be wasting my time again and will be sharing my experience with everyone I know.

Tried to purchase a laptop from this store. Ordered in mid May, 3 weeks later still waiting for a order that was supposed to come in within 5 days. Rang the store to find that the laptop was sitting in the warehouse, but it's the wrong one!. Rang manager who tried to sell me another brand (less powerful speed etc) and claimed this was a better offer!. Poor customer service and listening to the customers needs. Shame on you Clive Peeters, I can understand now why your company is in voluntary reduntantcy!