Avoid this company at all costs. Like other poor reviews, and the people documented on A Current Affair, we had a very similar experience: The truck, a hired taut liner, turning up a day and a half late, arriving at 16:10 so packing went on well into the dark. Not a proper removals van at all with no equipment, rugs, strap etc (driver and offsider admitted they had only been assigned to the job that day and had had to stop off to buy some drop sheets and four straps....only four). We provided rugs and quilts etc. to pack furniture, and portable lamps so the workers could see in the pit dark. Once all was packed, we received a phone call, at 22:15, demanding us to pay balance plus an additional invoice to cover expected unloading time or the driver would be told to stop. We paid the next day. To date, no refund of the hours not used has been forthcoming, despite numerous emails and phone calls to 'staff' who seem to stall and delay. Unloading took a lot less then estimated, as the driver told us. I pity the poor contractors who work for this 'company' as they seem to have to tolerate unreasonable working conditions. All in all, we got off lightly, only $567 out of pocket with our goods delivered (despite a few marks, scuffs etc) which is only due to the driver and helper's hard work. Thanks to this 'company' aka excuse for a removals company, we were a day and a half behind schedule which entailed paying for more temporary accomodation ($150 per day) so we could clean our house and hand back the keys to the estate agent (who were very understanding). Apart from this review, and the one on other review sites, I have been using good old fashioned word of mouth and hopefully it's only a matter of time before this one 'enterprise', part of small but incompetent 'empire' (see related media reports) is unable to prey on other trusting consumers.