Reviews by Surfer

This review is for Malee Thai Massage & Day Spa, Neutral Bay NSW

verified email - 30 Dec 2014

Overall: Very disappointed - poor service and reception!
Would not recommend to anyone!

I have got a very bad experience when trying to book a time & redeem the voucher I bought on groupon and the date I wanted was 31st December, on the voucher there was no mentioning about black-out dates, nor that it's not valid on public holidays. So I have called few days in advance to book a time, but receptionist advised that they can't book me for 31st Dec as it is a public holiday (??), however, they are working that day (!), but will only accept walk-in customers. I told them that this is not what they have sold me though - receptionist said she will confirm with the owner and call me back in 10 minutes. Half an hour later I called them again to follow up and receptionist advised the owner suggested me to come on 31st and pay the full price - so obviously they didn't honor the deals they are selling, nor they value the customers (potential)! I am surprised the owner thought I might be still interested in receiving their service?! :) Anyway I was very disappointed about wasted time, have claimed the refund and never go to this place - lucky there is a big choice of thai massages nearby! Don't waste your time guys on someone who doesn't care about Customers and only care about how much they would charge you.

Approximate cost: $59