Zoo Computer Repairs
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2026 Service Award
2025 Service Award
2024 Service Award
2023 Service Award
2022 Service Award
2021 Service Award
2020 Service Award
2019 Service Award
2018 Service Award
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Reviews (1149)
Trust Signals
Based on 17 customer responsesTop services: Virus removal (8) · Laptop repair (4) · Data recovery (4) · Upgrade (2) · Parts purchase (1)
Didn’t really fix the problem just temporarily . Didn’t work the next day
Charged $300
Approximate cost: ~$300
Thank you so much robert for being there for me
Excellent! We were scammed and Robert cleaned up our PC, laptop and phone of malware also sent through a full report on our devices. Robert explained every step of the process in a way I could understand (I’m not a techo) and it made sense to me. He also took the trouble to ring my kids (twins 32 yo) and gave them an explanation and answered their questions – which is going above and beyond the call of duty. Can’t recommend this business highly enough.
Service: Virus removal
Thanks to robert and his team for supporting my mother
My mother in her 90s was always a techno chick. Her confidence online was damaged when she had a bad news, hacking experience on one of her bank accounts. Robert and his team quickly addressed her laptop problems over a weekend. Since that crisis, they have been reassuring and prompt in dealing with her concerns and keeping her keeping on confidently online. Many thanks! Highly recommended.
Service: Virus removal
Robert was efficient, profesional, gave a prompt response to my enquiry
Service: Data recovery
Prompt and profressional.
Robert was prompt in getting back to my call and very professional during the service including regular updates on actions being taken and what needed fixing. Highly recommend the service and if I have another malware scare or hard drive slow down I'll reach back out for sure.
Service: Virus removal
I was well overdue for an upgrade of several programs on my computer.
Thought I may have also required a new computer, but Robert worked his magic and installed upgrades for me. My computer presented with some other issues so Robert undertook a marathon effort to fix these
therefore I did not have to purchase a new computer. Robert is very knowledgeable and professional. I can highly recommend his services and his expertise.
Service: Upgrade
Robert was very understanding of problems with my computer and printer.
Fixed the problems in record time.
I will recommend Robert to my friends.
Service: Laptop repair
Prompt service. Continual contact. And amazing clean up of a very frightening virus. Very professional service by Robert.
Service: Virus removal
Email / file attachment issues
Rob is a very efficient and knowledgeable IT expert. Highly recommend him.
Service: Laptop repair
Fixed
Robert was excellent to work with. Empathic to my problem of trying to remove a pesky web site from overtaking my computer. I'd tried everything without success. Robert explained everything, gave clear instructions and he fixed my problem. I'm grateful, satisfied with professionalism and price. Would use Roberts services again and recommend to others.
Services: Laptop repair · Virus removal · Data recovery · Upgrade
Email issues - robert fixed it remotely
Computer problems? Go no further than Robert K. Zoo Computer Repairs. Absolutely outstanding knowledge and service. Highly recommended.
Yo-Merry Todd
Service: Computer repair
Fantastically professional
I ma so glad that we found Robert to help us clean up my laptop from a hacker.
Services: Virus removal · Data recovery
I needed urgent virus removal after my lap top had been hacked , -five stars - i inadvertentlyclicked one star only
*FIVE STARS* *FIVE STARS * Robert dropped every thing and immediately commenced the vrus removal by a remote connection from his base in Queensland to my location in Adelaide. He discovered the likely connections used by the hackers and removed them from my Laptop and also completed a full scan of the laptop on the day. He gave excellent helpful hints to avoid such problems in the future and explained what he was doing while I watched him at work. I inadvertently clicked on the one starbutton but it was definitly a *FIVE STAR* effort by Robert.
Service: Virus removal
Great speedy repair
I was told by Apple that my MacBook was unrepairable. Which would have meant all of my data and photos would be lost
Zoo computers got the logic board repaired and running within a day then replaced my touchbar and battery as an option for me with genuine parts
All done and super fast
Great communication throughout
I've now been able to back up my laptop, however, I feel like I have a new laptop
Services: Laptop repair · Data recovery · Parts purchase
Very strange computer behaviour
I was unable to log into password protected websites. When I contacted Zoo Computer Repairs, Robert explained really clearly what he thought would need to be done, how long it would take and what the cost would be. I agreed to Robert remotely accessing my PC and he started the clean up straight away. I had access within 12 hours and Robert continued to work on cleaning up the PC and addressed other refusals as they came up.
Remote access was a great tool to repair my PC. Robert discussed everything he was doing and I felt very confident in his professionalism. A great outcome.
Service: Virus removal
Fix my laptop
Robert was great, took a lot of time with working out the problem and fixing my laptop. Explained everything along the the way in terms I could understand. Would definitely use them again and recommend to friends and family:)
Approximate cost: ~$150
Outlook email virus
Robert was extremely thorough and helped me when I had a virus in my outlook email. He was very patient and I really appreciate the knowledge that he has regarding all things IT. He is a very genuine guy and I can't thank him enough for helping me. He even came and sorted my stuff out in person as he was just around the corner at the time of my call.
Screen replacement
Very quick service considering parts needed to be ordered. Communication was great. Excellent service.
Approximate cost: $470
Very happy with the service!
I’d been putting up with an issue on my Apple laptop for years. Hamid fixed it in under 10 minutes amazing! Robert helped me remove my old website from search engines and even taught me what was happening behind the scenes. He also guided me through my new landing page setup with my new business name and domain.
Super friendly, super quick, and they really know their stuff. I won’t go anywhere else now!
Amy
Computer technician.
Robert From Zoo Computer repairs was great. He has solved our complex problem with MYOB that we have had for years, and we finally decided to use a remote computer tech. His service was excellent, and we would highly recommend him.
Setting up new computer.
Robert I believe your service is excellence and you have been there in time of stress and i think that's very important when it comes to people of my age who don't have much knowledge when it comes to computers.
Virus removal cleanup.
Called Robert after we got scammed and they installed software to remotely access the computer later. Robert completed the work on a weekend as well at no extra charge. Absolutely astounded at his expertise, great communication skills, and reassuring the actual client is comfortable at all times. Robert also got the machine's startup time to 1/4 of what it was originally because of all the crap that was on the machine.
Remote virus removal
Robert has been very helpful, I didn't have problems with robert but I got a message saying I had a virus. Robert cleaned up and sped up my machine by 400 seconds and i ntoiced the difference. He did it remotely.
Remote outlook - excellent service
overwhelmed with knowledge and attitude. called Robert because we were having issues with telstra bigpond, and he moved us over to gmail but did it in a way that we don't have to go and tell everybody our new email address as we will still get our old emails, but then everyone's address will be updated with our new one. Trusted him with the remote support as well. Very patient.
very polite and knowledgeable, no problems at all, solved my problems with my microsoft word issue, apparently the store had set it up under another email address, while we were not able to recover it, Robert assisted me in buying office as well as configuring it on my new computer. He also set up a better email program than having to go to outlook website each time thus avoiding the ads.
Virus removal
I appreciate Robert has done everything with getting my virus off the computer. Robert gave me prompt attention to detailed and explained it. He also was passionate about tatics that norton antivirus are doing to scare people and to make it harder for them to cancel their subscription. Thanks Robert.
Email help remotely
Fantastic service - I called Robert on a saturday as i was unable to access my bigpond emails which was causing me stress. He knows his stuff, Telstra, couldn't help after 1.5 hours, yet Robert did it in 30 minutes. Will recommend to anyone i know.
Laptop repairs
I have sent a few laptops in for repair now. I have always received top quality service and extremely reasonable repair costs I cannot recommend Robert or Hamid enough
Excellent service
Fantastic professional service, fixed my computer issue very fast . So pleased as Robert gave some great advice and also saved me $50 a year on a subscription. Would highly recommend Zoo Computer Repairs.
Remote support email issues.
Great service, very helpful and professional. Had troubles with telstra's email fixed it not only on my PC but on my mobile remotely. Trusted him with this. Takes a lot for an old man like me to trust. Also spoke to that AI that took my phone call and it blew me away.
FAQs
When was your business founded?
2010, but previously was doing jobs casually since 1999 and while being a product technical specialist at IBM
What guarantees or warranties do you offer, if any?
We provide a 12-month warranty on all hardware repairs, unless otherwise specified prior to the job.
For software-related services, warranties are more limited due to factors outside our control. Issues caused by third-party updates, such as Windows or software updates, are not covered, as these changes can alter system behaviour after the work has been completed.
What is your level of experience in this line of work?
15+ years experience in computer repairs, IT support, and technical services across the greater Brisbane area. The youngest employee to work for IBM in Australia providing technical support for Australia and New Zealand
What certifications, qualifications or awards has your business received?
Microsoft Certified Professional
What is your fee structure like? Fixed fees? Hourly rates?
We charge hourly rates as it provides the most fair and transparent approach. Fixed pricing can often result in overcharging for simple jobs or underestimating more complex ones, whereas hourly billing ensures you only pay for the actual time required.
What are your current prices (fixed and variable)?
$150 per hour.
Are you a member of any professional / industry associations?
Microsoft Certified Professional
What is your favourite thing about your job?
My favourite part of the job is solving problems that others have struggled with and seeing the relief it brings to customers. Whether its recovering important data, fixing a slow or broken computer, or getting a business back up and running, its rewarding knowing youve made a real difference. Every job is different, which keeps things interesting, and after more than 15 years Ive seen just about every issue out there. Being able to quickly diagnose problems and provide a clear solution is something I genuinely enjoy, especially when it saves someone time, stress, or money.
What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?
Credit Card, Cash, Bank Transfer
What makes you unique compared to your competitors?
What sets Zoo Computer Repairs apart is the combination of real-world experience, scale, and a strong focus on customer outcomes. With over 15 years in the industry, we have built one of the largest local computer repair networks in Brisbane, allowing us to handle everything from simple fixes to complex technical issues quickly and efficiently. Unlike many competitors, we focus on clear communication, fast turnaround times, and practical solutions rather than upselling unnecessary services. We also support both home users and small businesses with onsite and remote services, giving clients flexibility and convenience. Our systems, processes, and high job volume mean we have seen just about every issue, which allows us to diagnose problems faster and deliver reliable results every time.
What insurance do you hold, and what value are you covered for?
General Liability insurance
How quickly can work be completed? What are your turnaround times? Do you offer same-day service?
We offer same-day service for many common issues, especially for onsite and remote support. More complex repairs or jobs requiring parts may take longer, but we always provide clear timeframes and keep you updated throughout the process. It's important to let us know how quickly you need the job as we have access to technicians who work outside of business hours and on weekend for even speedier service.
Do you have a favourite client story you'd like to share?
We had a small business client whose entire system went down, which meant they couldnt access bookings or customer data. We were able to get onsite quickly, diagnose the issue, and have them back up and running the same day. Situations like that really highlight how important fast, reliable support is for businesses.
Do you have any special offers? Do you offer any bulk or volume discounts?
We give 10 percent off to customers who mention they have a pension card
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