Windsor Smith

On Saturday the 22nd of June, My mum (50 yrs), My sister (14) and Myself (15) attended the the Bourke Street Windsor Smith shop. I have been looking at a pair of the mid rise sock boots and was excited to try them on. The young girl in the shop helping us, got me a few sizes to try on. The shoes fit, however, being such a large sum of money of my summer job money I wasn't entirely sure whether or not it was a good idea to purchase. My Mother then looked online and saw a 10% off discount, the young clerk explained that the discount was not available in store. She then explained to me that this was a very good purchase and that I wouldn't regret it. I turned to my mum unsure of why she or not to purchase and then the clerk explained that if they weren't what I wanted I could return them within 20 days as long as they weren't worn outside. We then went to the counter and the clerk began to ring me up, she then told me that she had two of her own sock boots (she gestured two with her fingers) and that they were very comfortable and I wouldn't regret the purchase. My mum then approached the counter and before I tapped my card the clerk explained to my Mum and I again that we had 20 days to return or exchange the shoes if they didn't fit or if I had changed my mind, she said that as long as I didn't wear them outside they would be good to return. I thanked the clerk and explained that this helped calm me in this purchase. I tapped my card spending the 180$ under the impression that I had 20 days to either keep, return, or exchange. I got home and realised that the shoes weren't what I wanted and were too high for me to walk safely in. My mum then enquired to our nearby store about the return where the highpoint shop clerk explained the reality of the exchange policy at Windsor Smith. We were confused and shocked to say the least as we had been told something entirely different. My mother then enquired with the original store of purchase where she was met with resistance, snarky behaviour and overall complete disinterest towards helping us. It took a week and several phone calls to reach the Boss of the Bourke Street shop where he explained he would review security footage and get back to us. We were happy and thankful to finally see some progression to help us with this issue. We were curious however to how the boss would be able to hear the conversation on the cameras considering the music playing in store but overall happy to have someone help us in the situation. The Boss then called my mother back after reviewing the footage and explained that when I was at the counter by myself and the clerk gestured with her fingers that I had only two weeks (14 days) to exchange but not return. This was not the case, the boss continued to yell and viciously and verbally attack us, accusing me of lying about what the clerk had said. This overall experience has been very, very disappointing. I, as a young consumer was told incorrect information, coerced into a purchase I wasn't sure of with completely untrue company facts and then after the fact accused of being a liar. The shoes still have not been worn and it would cost Windsor Smith nothing to give us the option that we were promised to return these shoes. We are coming to the end of the 2 weeks and Windsor Smith has refused to help us. The customer service has been awful, the shoes are uncomfortable and there is absolutely no accountability from the mistake this clerk made. DO NOT PURCHASE FROM THIS STORE .

DO NOT SHOP HERE. Wish I had read the reviews below before I foolishly purchased shoes from here. The shoes they sell are faulty and they make you jump through hopes to get your money back only to tell you they can only offer a repair. They won't even offer a refund if there is a manufacturing fault that is only discoverable from 10 minutes of walking because they can't sell them again.
Customer support quotes of ACCC but ignore the sections they are liable under.
Take your money elsewhere

I bought a pair of leather shoes from this website for $100, I was happy with the free delivery, but two months later I was not happy with the quality of the shoe. The shoes soles and heels started cracking. I emailed about my problem ,but had no reply after a week so I called them and they provided a return address. I posted the shoes back to them via express post at my cost with all documents but heard nothing after a week, so I called again and they had me wait on the phone for nearly 15 minutes while they looked for the shoes I returned to them. Eventually they were found and they agreed to send me a new pair. I am happy they replaced my shoes, but i am not happy with the process of getting the, replaced. Hopefully the new pair will last more than two months. Pricing on the website is reasonable.