Virgin Australia

Virgin tries to do their best in terms of customer service. But sometimes they can be disappointing.
I asked them to email me my updated itinerary... And they emailed it to someone else instead...
No concern for professionalism or courtesy...

I flew from Perth to Melbourne and after landing, a passenger tried to steal my bag from the overhead locker. As my bag contained a lot of expensive equipment, I never let it out of my sight, and so I witnessed the guy try to escape with my bags. I ripped my bag from his arms, and when I tried to lodge a complaint with the cabin crew, they kicked me off the plane. I lodged a formal complaint with Virgin who basically said that there is nothing they can do and that the attempted theft of my bags was my fault, not theirs. They said I should have raised the issue with the cabin crew, except that before I could speak to them, they kicked me off the flight to prevent me from reporting the theft. The police weren't any help either. Apparently it is not a crime to steal someones property if they fail in their attempt and you get your property back. To make matters worse, Virgin have told me that they aren't pressing charges against me and that I'm free to fly with them again. I'm confused. My bag is stolen and I am being treated like a criminal??? Virgin also want me to be grateful to them for not pressing charges against me even though it was my bag that was stolen. Next time, we're catching the bus.

worse airline in the world
They are very good at ripping you off, and they will trick you and con you. I will never travel with this airline again because they don't care about customer service, and all they want is to suck your hard-earned money by blackmailing you to spend more. Do not book a flight with this con a airline

Approximate cost: $4700

We often fly over to New Zealand and on occasions have used Virgin to travel there. We found the service to be good and felt secure during the flight. We thought the prices were reasonable and the staff attentive.

i love virgin for their free luggage and meals on their flights. I also love the Virgin frequent flyer points system that allows you shop through their estore

Always travel with virgin, never go anywhere else, very good price, always felt safe. Staff are always friendly and happy to help with problems. Great deals on flying interstate.

Domestically they are ok but now more expensive than Jetstar, whom we travel with now.

We went with them to Bali about 4 years ago and we were so crammed into our seats that it was not nice. Also we had to go through Melbourne Airport without any travelators, which made getting there tough.

Once there we were not asked to get on with our three young kids but they just let everyone board first.. I was not very happy about that.

You can tell the difference from Virgin and the other airline companies. Virgin has a particular style of service that sets them streets apart from the rest in a positive manner. Their staff are friendly and try to do their best when and where they can to assist. I recently flew to LA from Melbourne and and I fly regularly for business with Virgin Australia. I would highly recommend anyone to fly with them.

Approximate cost: $4500

A friend flew from Perth to Hobart for a big professional awards event recently. Somehow her luggage got left behind or sent to the wrong place, with her special outfit in it. Virgin undertook to retrieve it and get it to her in time for the event the next evening. But guests were meeting at 5pm to be taken to the venue, 2 hours away by ferry. 'If we miss you at the hotel we'll send it to the venue by taxi', said Virgin. And they did! My friend was able to change into her gladrags at the venue. I was mightily impressed by this handling of a mistake.

I flew from Brisbane to Gladstone on what was the best flying experience I have had!! We were given complimentary food that was delicious and the seats were comfortable. The price of tickets was not outrageously expensive which was a consolidation :)

Virgin Australia is one of the better domestic carriers. I recently flew Sydney to Gold Coast. On the way back I flew jetstar. Significant difference. Virgin offers complimentary drink on board. Leather seats are more comfortable and there's more leg room. My plane had two seats on each side, still felt spacious compared to jetstar. I would recommend waiting for deals as it is more expensive than jetstar and tiger.

I've flown with Virgin Airlines on a trip to the US. It was quite comfortable, and I like how they provide unlimited snacks and water; you can serve yourself if you like, and not have to wait for the crew to come to you for drinks.

Great Service and Friendly Staff ,never had a issue with them and will continue to use ,Seating on Air Craft not the most comfortable but when you gets cheap flights ,I will sit on anything

Whilst other airlines are cutting back, I like the fact Virgin still gives you a feeling of getting a real service and value for money. Pricing isn't as cheap, but the tend to keep their departure times (unlike others that are always delayed!).

Approximate cost: $210

generally agree with what everyone's said here - i think virgin's one of the better airlines for interstate travel within australia, free food, decent service & hassle free checkin and checkout

I love Virgin Australia and believe that they are the best domestic airline in Australia. Their service is exceptional and they actually have a decent amount of room between their seats. They have changed their beers since last I flew with them and they no longer accept credit cards on board.

We flew from Coolangatta to Melbourne and although our flight was delayed slightly we made up time on the flight. We were provided with a meal as part of our ticket and the Roast Beef and Pesto wrap was quite good. We were also given Ashgrove Cheese and some Arnotts Crackers and we were also offered a drink.

I have never had a problem with Virgin in my 12 years of travelling with them and would always prefer to travel with them where financially viable.

I love flying with Virgin Australia! They were absolutely fantastic when I flew to Sydney earlier this year with my 3 month old baby. They showed me how to strap her to my seat and were falling over themselves to make sure myself and bubs were comfortable and whether we needed a bottle heated. Lovely staff at check in and departure gates. We were stuck in Sydney for 4 hours due to the bad weather coming down from Brisbane but they were fantastic level headed and always checked to make sure we were ok and if there was anything that the baby needed. I love services like this. I will always choose Virgin Australia first over any other airline

Great service, will do everything possible to get you the best deal, help you out if theres a reason I.E traffic when you are running late, All staff now what they are talking about and no cross statements

Approximate cost: $500

I absolutely love flying with Virgin airlines, its fun and entertaining and everything about it entices excitement. I look forward to the flying experience almost as much as the destination. The only thing that is a downside to flying with Virgin is that you don`t get prepared meals as a part of the free service and you have to order and pay for sandwiches / drinks etc. (They are much cheaper than their competition so I do not see that as a huge negative aspect anyway.) I find the Virgin staff to be extremely happy and always friendly (You can always look forward to a Virgin flight attendants smile.) You can always tell when someone loves their job as their smile is natural and not forced. I always intend on flying Virgin unless I am going somewhere where the flight times are not suited, or another company beats their price (but has to be somewhat of a big price difference), or else I just fly with the service with a great smile!

always friendly staff, however the sydney check in lady was really grumpy and unfriendly, she didn't greet us, nor say goodbye nor even have a good flight - she obviously got out of the wrong side of bed but Virgin you should keep an eye out for staff like this as it's offputting - first time it's happened but you don't forget things like that

I fly with virgin heaps,I've never had a problem with them.the flights are always cheap,on time and easy flights.the flight attendants have always been helpful and pleasant,the food they sell inboard is always good and not too expensive either.i will keep flying with virgin,or jet star.

My family and I used Virgin to fly to New Zealand in January 2013 and I may never fly with them again. There was a problem with our plane that caused us to be delayed in the airport for twelve hours. At least they got us a new plane so it was safe and they did give us good vouchers to get food during the long wait at the airport.

I went with my family over to New Zealand last year and we used the airline Virgin. I was found the trip Quite squished and uncomfortable, someof the staff on board were not so welcoming. Although one man was! He was so nice and helpfull. overall it was an okay experiance but it could have been a lot better.

Approximate cost: $480.00

A Miracle ! A company who actually seek to learn from and address complaints. Hats off to John Borgetti. You can actually call head office and get a response...unlike many whom hide any actual way to contact them.

I recently used virgin on the way back from a trip..the way up i used a different airline. I found virgin just that little better for short cheap flights. I find you have more room in seating, alittle more comfy. I really liked that the airline offered FREE coffee,tea,water on flight..thats something different and nice. The price i paid for this flight compared to going up with a different airline wasnt that much...pretty much the same.

Waiting time was good, didnt wait long. MAIN points about this airline are: More leg room (compared to other cheap short flights airlines within AU), short waiting time, clean,friendly and cheap!

Would most likely prefer this airline for my next short distance flights.

Approximate cost: $90+

Virgin have recently improved their services on their sydney to perth haul. not sure if this is the same for all other flights but they now provide food and drinks included in the sale fare.
Will always fly with virgin over the competitiors especially between perth and sydney

Edited: I think I review the wrong airline, the one i used was actually called pacific blue.

I have flown quite a bit in the last few years and I have to say that Virgin cabin crew are just lovely. I have a son that's just turned two whom has just flown his sixteenth time and each time with Virgin, they we're unbelievably attentive. My only qualm is with the service staff at the desk of Virgin Melbourne. They seem to be void of any customer service logic. I flew with them again last month and was advised that they wouldn't take my Childs suitcase as check in despite having done it every other time as they had a new rule where even if my luggage was under the paid for 23kilos, if it was more than one bag, I couldn't take it or would have to gale it on the plane. So to make it clear, I had paid for 23kilos. I had split that into two bags, my sons and my own. But they decided they would rather watch me struggle with a baby, laptop, backpack, baby bag and Childs suitcase. When the cabin crew saw me, they rushed to my assistance disgusted with my treatment. They tried their best to assist me in and out of the plane and I had someone meet me at the plane to help me carry my bags to baggage in which I then had a baggage handler help me take my bags to pick up. They we're wonderful! They said the same thing, they continuously have issues with the Melbourne desk staff. I've personally had an issue every time I've flown with them. Be it snide comments or just plain rudeness.

Other than that, Virgin really is a great airline. Most of the planes are quite modern and depending on the plane, many have personal TV's at no extra cost and seats that are much more comfortable. They also offer snacks in some flights and tea and coffee in all of them.

i have flown with these guys several times brisbane to rockhampton and have always paid around the same price for the flight. it takes one hour to fly there and the food is great , the staff on board are so helpfull in flight . i have never had problems with delays so thats another plus for this company

Approximate cost: $109

We experienced an hour flight delay with Virgin Australia but they handled the situation professionally and informed the passengers well about the situation. I love their air bus, it is all modern, clean and really comfortable. They offer free of charge baggages for travelling parents with children (which I took advantage of bringing the portable cotts of my twins). That was really helpful. If you wanna know more about it, just check their website.