Urbico

When was your business founded?

Urbico Plumbing & Gas was founded in Perth, Western Australia, to provide homeowners and businesses with reliable, high-quality plumbing and gas services. Built on strong technical expertise and a commitment to professional workmanship, Urbico focuses on delivering safe, compliant, and long-lasting plumbing solutions. Since its establishment, Urbico has continued to grow through customer referrals and positive client experiences.

What guarantees or warranties do you offer, if any?

We stand behind the quality of our workmanship and materials. All work is carried out in accordance with Australian Standards and manufacturer specifications. Manufacturer warranties apply to all supplied products, and we guarantee our workmanship to ensure installations and repairs are completed correctly and safely. Our goal is to provide long-term solutions that customers can rely on with confidence.

What is your level of experience in this line of work?

Urbico Plumbing & Gas is operated by fully qualified and licensed professionals with extensive hands-on experience across residential and commercial plumbing and gas fitting. Our experience includes hot water systems, gas installations, drainage, leak detection, plumbing maintenance, and system upgrades. We apply proven industry knowledge and best practices to every job to ensure safe and reliable outcomes.

What certifications, qualifications or awards has your business received?

Urbico Plumbing & Gas holds all required Western Australian plumbing and gas licences and operates in full compliance with state regulations and Australian Standards.
Licence numbers:
PL11136 Plumbing Contractor Licence
GF22697 Gas Fitting Licence
BF9966 Backflow Prevention Licence
All work is carried out by qualified professionals using compliant materials and installation methods.

What is your fee structure like? Fixed fees? Hourly rates?

We provide transparent pricing based on the type of work required. Many common plumbing jobs can be quoted as fixed-price services, while more complex or diagnostic work may be charged based on time and materials. We always explain pricing clearly before proceeding so customers know exactly what to expect.

What are your current prices (fixed and variable)?

Pricing varies depending on the scope and complexity of the work. We provide clear, upfront quotes before commencing work wherever possible. Our pricing reflects the use of quality materials, compliant installation methods, and professional workmanship designed to deliver safe and long-lasting results.
Customers are welcome to contact us for an accurate quote based on their specific requirements.

Are you a member of any professional / industry associations?

Urbico Plumbing & Gas operates in full compliance with Western Australian plumbing and gas licensing requirements and Australian Standards. We follow industry best practices and regulatory requirements to ensure safe, compliant, and professional workmanship on all projects.
We are current members of The Master Plumbers and Gasfitters Association of Western Australia

What is your favourite thing about your job?

The most rewarding part of our work is helping customers solve problems and restoring comfort and functionality to their homes. Whether its restoring hot water, resolving a leak, or completing a new installation, we take pride in delivering reliable solutions and ensuring customers feel confident in the quality of our work.

What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?

A 50% deposit is required upon booking works in, with the remainder due on the day of completion of the work unless otherwise agreed in advance. We accept multiple payment methods for customer convenience. For larger installations or planned works, payment terms can be discussed prior to commencement. Our goal is to provide a straightforward and transparent process.

What makes you unique compared to your competitors?

Urbico Plumbing & Gas focuses on professionalism, reliability, and quality workmanship. We take the time to complete work properly using compliant materials and correct installation methods, rather than shortcuts. Customers value our honest advice, attention to detail, and dependable service. As a local Perth business, we are committed to building long-term relationships and maintaining a strong reputation through consistent, high-quality work.

What insurance do you hold, and what value are you covered for?

Urbico Plumbing & Gas is fully insured, including public liability insurance, providing protection and peace of mind for customers. Our insurance ensures that all work is carried out responsibly and professionally.

How quickly can work be completed? What are your turnaround times? Do you offer same-day service?

We aim to respond promptly to customer enquiries and offer fast turnaround times wherever possible. Same-day service is available for many urgent plumbing and gas issues, subject to availability. We prioritise urgent situations and work efficiently to resolve problems as quickly as possible.

Do you have a favourite client story you'd like to share?

We have helped many customers resolve urgent plumbing issues, such as restoring hot water systems or repairing leaks that were causing disruption to their homes. Seeing the relief and satisfaction of customers once their plumbing is functioning properly again is one of the most rewarding aspects of our work.

Do you have any special offers? Do you offer any bulk or volume discounts?

We focus on providing fair, transparent pricing and high-quality workmanship. For larger projects or multiple services, we are happy to discuss options and provide competitive pricing tailored to the scope of work.