Great service, plenty of advice even a coffee thrown in for good measure but once they have your money and you have your tiles (even smashed ones) they don't want to know about you. Deplorable after sales service.
This is the first place we visited to look at tiles and fixtures and fittings for our new bathroom. It got off to a good start with the showroom which, while difficult to navigate, was stocked with plenty of displays of their products. Unfortunately this is where the "good" ended. The on floor sales consultant was off the floor most of the time and did not seem very interested in our project or queries. They were to email to us some pictures and details of different fittings which were not available on the floor at the time. The email eventually turned up but was not what we had requested. We went back to their showroom a few days later and were told the sales consultant was not in and to "hang around" the area for an hour and they would call us on our mobile to let us know when she had arrived. They hadn't called after two hours so we went to another business nearby which gave excellent service so that is where we purchased all our requirements. Uptiles never did phone us back that day but they did phone us at home about a month later asking if they could be of any further help. All in all a very bad experience with this supplier.
