Universal Products

In 20 years of running a business these people are the worst I've encountered!
Web order doesn't work. Ring. Unable to quote, ring back. Must pay first. Stock listed as "in stock" comes from Melb. Phone order, OK she said.
7 days, 4 phone calls and two emails later - still no answer.
Finally "we can't do your order"!! Still have my pre paid money.
AVOID LIKE THE PLAGUE! There are much easier companies to deal with.