I would not recommend this company. This would have to be the worst relocation experience I have had. Trancorp sub-contract the removal out, and it turns out, the subcontractors then subcontract again. There appears to be no quality checks in place. Move was from Canberra to Melbourne. My goods were picked up at 9.15pm on a Sunday night! I had attempted to contact the driver Saturday afternoon (when I had not received a call to confirm pick up time as advised by the office on Friday) to get an ETA for Sunday with a one word response of “afternoon”. When I asked what time in the afternoon, the response was “2 h (hour I can only assume) notice”. By 5pm Sunday I made several attempts to contact the driver. When I finally got through at 6.15pm he told me he was on the Gold Coast and I could confirm this with the police which I thought was a bizarre response and panicked that I had been scammed as my credit card details had been provided and the cost debited. I said I was calling in regards to my Transcorp removal and he said he wasn’t the Driver but he had someone else called [Removed name] who worked for him and would be my Driver. I then received a call from someone from the same number saying he was [Removed name] however when I said had just spoken with [Removed name] and he did not sound the same (based on the fact this person could hardly speak English) he told me to have a good night and hung up. I attempted to call a number of the out of hours- number, finally getting onto [Removed name] who was no help, spoke over the top of me, and couldn’t confirm if my items would be picked or when. After several phone calls trying to get a resolution I then asked for a refund. I was told I had to call [Removed name] which I did, however he said he was at dinner and told me to send an email and he would call me back the next day. No one seemed to know if my items were going to be picked up at all and no one seemed to care that at 8pm at night I couldn’t get an answer. When the removalists finally turned up at 9.15pm they had no tools to disassemble the bed – an item I had to pay an additional $264 for when booking the move. Further they didn’t wrap the mattress and when it arrived in Melbourne it was marked and dirty. The bed frame was left in one piece and of course, the legs were broken on arrival. There were also several glasses broken in the move. I had to chase [Removed name] for follow up the next day as he did not call as promised and when I attempted to call, sent an email saying he was busy. I asked for reimbursement of the $264 paid for assembly and disassembly of the bed which he agreed to, and a token $200. I am still chasing the broken and damaged items despite purchasing insurance through Transcorp… phone calls and emails have not been responded to. I choose Trancorp based on their awards and being an ARFA member, as ARFA members would cover mattresses, would have staff that bring tools with them, and would provide a much better level of customer services than I have experienced with Transcorp! Removals are stressful enough and customers do not need further complications from a provider who obviously does not care.

Approximate cost: $1200

I found Transcorp to be excellent - they were extremely efficient. John was particularly communicative and very helpful. Angela

Moved approx 21m3, all the big stuff from Geelong to Canberra. I rescheduled a number of times as i was already in Canberra so had to organize with real estate as well to meet them. My stuff was packed a protected well, took photos of marks on the fridge prior to show that they didn't damage anything.

The boys at Transcorp were all class and made our move in day that much easier. They called a couple of weeks before the move, ran through the things in our two bedroom apartment that they’d be moving and laid out what would happen next. We received a confirmation text the day before, and they even followed up with a personalised text too - that was a nice touch. We’ve heard horror stories of removalists before but these guys were absolute professionals. They arrived and finished right on time, it was very impressive. Moving from South Yarra to Richmond - nothing broke, nothing was scratched and even our tall fiddle (plant) made it over without losing a leaf. Both the boys were very friendly and offered us handy advice as we were making our new place a home. Would highly recommend!

This was our first time using a removal company. It wasn't an easy decision given some stories but in the end we are so glad we chose to use one and so happy that we chose Transcorp. We moved from a 2 br apartment in South Yarra to a 2 br apartment in Richmond. Our South Yarra first floor apartment had a very narrow staircase and access to the Richmond apartment was also restricted. Despite all of this the move went amazingly well thanks to the superb moving crew who arrived on time and had plenty of helpful tips and tricks! The move was over before we knew it! Our choice to use a removal company saved us a heap of stress and when we move again we will no doubt go with Transcorp once again! Thanks again guys, we wish you all the very best!

The Management
Transcorp Removals

I recently chose Transcorp Removals to relocate my household possessions from Seymour, Victoria to Darwin.
I would just like to take the opportunity to thank all the wonderful people in your company and to bring to your attention the great service I received through every step of the process.

I shopped around and received quotes ranging from the downright dodgy (2K) up to the prime (thanks but we don’t want your business (32k). I chose several of the quotes in the middle to go with and the minute I called Transcorp Removals and spoke to Rebecca Rossiter I was sold on your company.
Rebecca is the most practical and competent person and dealing with her was a pleasure.

Since I had my furniture in storage for many years and being in another state I was not absolutely sure what I had. On her advice, when I was creating an inventory I included an extra 5 cubic meters. This allowed for peace of mind and also enabled me to fill up a sea container which was a lot easier to deal with during transport and unloading.

Kevin kept me informed every step of the way, the date and approximate time of pickup and when my furniture landed in Darwin called to let me know when I would be contacted by the contractors for an ETA on delivery to my address.
The 2 Melbourne removalist guys (Andy and Zac) were awesome and fantastic at their job (Zac was wearing shorts on an 8-degree day in Seymour so maybe a future relocation to Darwin might not bet the best for him!).
The 2 contractors in Darwin called exactly when Kevin said they would, were on time and very efficient.
Overall, I would like to thank you for providing a quality, professional service. I can only imagine the type of “high maintenance” clients you must occasionally have to deal with. I am also aware that of the many satisfied clients you have provided services for, would not take the time to acknowledge the great service they received.

Thank you for an easy move from a very happy client.
Regards
CD

Excellent company and efficient service. moved our items from Melbourne to the Sunshine Coast. Happy to recommend to anyone

It has been an absolute pleasure dealing with Lily from Transcorp for my big move! She has been amazingly helpful, friendly, encouraging, organised, straight forward, accommodating, pro active and productive! She has helped me immensely in making this massive move as stress free as possible and reassured me every step of the way, giving me complete peace of mind and confidence in my transition.I cannot recommend her highly enough...she really has been a Delightful Lifesaver and I'm eternally grateful!!!

Re job: 278315
Just wanted to say thanks for moving my household items and motorbike from Canberra to Perth. It was an easy process organising the move with you, everything arrived in great condition and your crew in Perth ensured everything was unloaded with the utmost care.
Regards,
Duy

We were very impressed and pleased with the service we received from both the Transcorp office and removals team for our move from the Gold Coast back to Melbourne. Excellent, on-time, courteous polite and friendly professionals and a pleasure to deal with - which made our move all the easier.