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Great company my only complaint is the phone conversations when I do need help, the operators are extremely friendly and polite but sadly very hard to understand. I feel uncomfortable asking them to repeat what they've just said as I'm sure they hear that all too often.
I have a 3 mobile broadband internet, i have not had any problems with it, the setup program is on the mobile itself, & it installs the required software automatically, so it is easy for the novice user to setup & run the software all within 10 mins of plugging the modem in.
Approximate cost: $29.95
I called 3 to discuss connectivity and signal to my area. They professed that my area was in a strong signal area. I signed up for 2 years and what do you know. I have never had more than 1 bar of signal. It frustrated the hell out of me. I called repeatedly and was told it should be better and to move to another room. I tried every room. My flatmate also had the same connection - he also had no service most times - worse than dial-up!
I kept this for 2 years then called to tell them to cancel the plan - they made me pay for another month to cancel as they say the date you join is not the date they take your contract from - even though we signed for it a month earlier. I just paid it but I will never return to 3 ever again. The person I got when I tried to cancel kept offering me other solutions and was a pest - in the end I had to say, stop it, I am not interested so I could end the call. That was inappropriate.
Approximate cost: $too much
I've been with 3's mobile broadband now for about 18 months and have almost always had very good speeds and solid reliability. I was previously on dialup with a very crappy phoneline. So when i heard about 3 broadband not going through your phoneline, I jumped at the chance to sign up. So much better than the 28.8k connection I was getting on dialup, now I'm downloading at up to 80 times that! Most of the time too they service is up and running.
I had problems with speed when i first connected the service, but then I tried shifting my desktop onto a book shelf and it made the world of difference. The higher up my computer, the better the signal I get and rarely do speeds drop below 100kbps for me.
Approximate cost: $34 dollars a month on 2 year contract
Their costs for the internet are horrendous! We went less than 1GB over the aloud rate and they over doubled our bill for that month! Upon calling the customer service, I couldnt get one person that I could understand, and they werent very understanding, and didnt care if they lost our custom
Approximate cost: $180
I got a Three mobile Internet dongle, prepaid. Was easy to set up and connect to. I haven't had any service dropouts but they do closed down fairly often at 2am for half an hour or so to do maintenance. Annoying if you're a night owl.
I changed over to these guys about a month ago from Unwired, and I am getting internet so much faster now, and it is more reliable, it is cheaper, and I have a larger download allowance. And it is so much more portable. I can also send SMS messages from my computer now.
Approximate cost: $29.00
Setting up the mobile broadband connection was a fairly straight forward procedure, however the call centre was based abroad, so the poor Customer Service bloke had no chance of understanding what I was saying. I had to spell every word very slowly, including words like 'street' - the whole phone call took 45 minutes (as opposed to the claim made by 3G "quick and easy to set up - in just 15 minutes!").
The service I've received since has been absolutely trouble-free, and overall I am pleased with this ISP.
Approximate cost: $69 per month