They will bring your coffee and cookies to your table all you have to do is ask. They have a reward system and if you misplace your card they will give you another one - when you find it they will even transfer all points to the one card.
The coffee has never tasted burnt, its always hot & I always choose the cookies I want without any trouble. I will walk the length of Chermside just to have a coffee.
Approximate cost: $under $5 for coffee and cookie