Temple & Webster

I thought I'd give this company a go as they're products always seemed to look great on the website and I'd heard it mentioned a bit out there when looking to buy furniture goods. However, I was bitterly disappointed to say the least.
Their products are rubbish. Poorest quality and over priced. Ridiculously time consuming and cumbersome to put together as well as badly designed functioning capabilities. Drawers did not slide let alone glide. Lowest of grade materials.
Will never buy again from them no matter how tempting and shiny the goods might
look!

I bought a cupboard. The instructions were wrong and also lacked details.
I rang T&W who said they didn't have the instructions and could I scan them and send them in. After 2 hour assembly of guessing which direction parts should face I realised that I would have to try and take it a[art again. Unscrewing parts and pulling nails out. Then I realised that the manual says

"For extra stability, you must fix your cabinet to the wall using the
additional hardwares"

Do not buy the TALL CABINET 4 DOORS. It is junk.

I have asked 5 times for a refund....

There is no option to give 0 star otherwise, I would have given 0 rating to them. Temple and Webster seems to be a dodgy site. I made a purchase on 29th Nov and the estimated delivery was showing on 6th Dec. I did not get my delivery and delivery date changed to 10th Dec. First of all, I tried locate customer care number to get the status of my delivery but they don’t have any customer care number.. Then I tried to reach out to them via chat and talking on chat is another pain as it’s a chat bot. You will hear same answer every time. After so much of struggle, chat bot added representative for the discussion and the person in the chat advised me that we are not sure about the delivery and seems that it lost by the courier company and he asked me to cancel the order however I refused to cancel the order and asked him to investigate it further because I order the same for my parents who were visiting me in couple of days and at the last moment, these guys ditch me. I reached out to the third party “Allied road express” who deliver on behalf of them and they confirmed me that they have not received any package for delivery at your address.Now due to Christmas time, all the deliveries are blocked by other companies as well.I am still waiting for there response. Dealing with temple and Webster is a big time pain. Strongly recommend to avoid purchasing from them

I made a very large order of bunk beds and trundles and mattresses to suit. 1 mattress is faulty. Arranged for a replacement but they are putting the onus on me to get rid of the faulty mattress. Emails are ignored, online chat is very difficult to get anywhere with, they are limited and their customer service email people do not value customers at all. It is not the customer's responsibility to get rid of faulty items, I will need to pay $$ to get rid of this mattress!

Terrible customer service, wrong items deliveredI would rate them lower if I could. If you receive the correct product you are lucky. Customer service is appalling if you receive the wrong product. We order in February. Still have a huge rug in our hallway and it is now May. Got told I needed to have looked at colour in different lights and on different devices?? Rug arrived and it is incorrect colour compared to website. Even sent photos of the 2 side by side. And wrote how instead of light grey between stitching it was dark grey. Told I should have looked at pictures on different devices. Refused to accept it was wrong colour. Likewise ordered 2 quilts. Ordered and paid for Goose down. Received Duck down. Still cannot get them to take them back and send us the correct ones. Still in boxes in hallway with rug since February. Apalling. You call to discuss and get put on hold and then hung up on. 3 times today!! Had to go to consumer affairs after countless calls and countless emails. Cannot get anywhere after 3 months.

I am absolutely extremely disappointed, I purchased a dining table and when I received it and opened it had a large crack in the wood in the top of the Table..CASELYN from Temple and Webster helped me with having a replacement table sent and today on receiving my replacement table I unpack and find that this table also had crack in table top, dent to one corner of the table and also few scratches, I have not even bothered to unwrap the legs of the table as I am so extremely disheartening by receiving yet again another damaged product. I paid good hard earned money for absolutely nothing but damaged goods...

Temple and Webster charge more for their products then everywhere else online, I tried to cancel my order within two hours of making the order and they refused due to a ticket being printed yet the item still hasn’t moved at all in 5 days as they ship within six days. Now I look and they’ve marked it as non returnable item as they know it was my plan to return it and get a refund as they do not honour a price match either after purchase is made. So essentially they screw you over no matter what. No rating at all this company is dead to me, my family and friends now know f their shady business and won’t bother with them either.

Ordered a sofa set to be delivered by 27/02. Instead get a message on 28/02 saying it will be delivered that day, which is a day late, but no big deal. On 28/02 the delivery was not made due to the delivery driver not being able to find parking, mind you I live on a relatively quiet street with plenty of on street parking and several side streets where the driver could of also had a look. I call the courier, Hunter Express and they tell me the delivery will be made to me the following day. On 29/02, I get no delivery updates so I call Hunter Express again and they say oh it takes 1-2 business days for the redelivery to be arranged. You should get your parcel by tomorrow. Tomorrow comes, 01/03 and I phone again given the same story that my parcel will be here on Monday. On Monday 04/03 I phone again only to be told that maybe my parcel will be dispatched today and they put in a "ticket" for my enquiry. I contacted Temple and Webster only to be told that they have put in an enquiry to the courier. I paid just short of 300 dollars for shipping and I've been dealing with this incompetency every day, and have still not received my sofa that I paid over 1,000 dollars for. I don't want a refund, I just want the product I ordered to be delivered to me ASAP. I will be sure to NEVER shop here again as they use such a horrible courier service, and my experience thus far has been a disaster.

Customer service is not there at all, let's talk to a stupid chatbot that you get absolutely no where with!. My 2 cabinets have scratches, holes drilled on wrong side of door filled up and re-drilled on other side (should have been discounted for a second) pre drilled holes for the hole didn't line up so they have a second hole drilled and the bits of dowel are sloppy. Spoke to 2 people after Ms Chatbot and they don't respond in the end they just leave the chat, I asked where do I send the pictures and get disconnected!

These people do not care about customer service, efficient delivery or the inconvenience and disruption they cause to customer’s lives by failed deliveries. Cleared an entire day of work to wait at home for a chair to be delivered and delivery was cancelled on their end. Delivery scheduled for the next day, I had a one hour appointment I could not cancel so left to attend the appointment as had been given NO window. Delivery driver gave no ample warning ahead of time and showed up during the one hour I have left the house. Called the courier immediately, they could not care less, said the chair would be going back to the warehouse. Am now going to be waiting another 2 BUSINESS DAYS for the chair to come out for delivery again. T&W are more than happy to take a customer’s money at point of sale and then cause nothing but stress and inconvenience once the customer has paid for the item. Disgraceful.

Ordered a six seater outdoor furniture set from TW in early Jan. Trouble started a week later when the courier put a hold on delivery because they'd only been shipped 3 out of 4 boxes. Ran the gauntlet of the useless AI chatbot and reached a person - while the call centre just randomly drops calls in the middle of a conversation. But no-one I reached believed me - and then I was left running messages between the courier company and TW. Eventually I get an email saying "oh it doesn't seem to have been shipped but now it is out of stock so here is a refund". So besides wasting days of my life doing their job of liaising with their courier, I'm also out of pocket for the cover I ordered for the furniture set that will now not arrive.

Absolutely FURIOUS with this online company! I purchased a sofa cover from them, and despite a clause in the payment section stating it couldn't be returned, they had the audacity to offer a return guarantee fee. Thinking this would cover me, I paid it.

When the cover arrived, it was not like the advertisement on their website. I immediately requested a return, only to receive an automated email promising contact within 2 business days. It's been over a week now, and I've heard NOTHING.

Their customer service is a JOKE. It's just an AI that barely understands basic questions. There's no call centre, no real people to talk to. You have to beg the AI to connect you to a "human", and even then, the wait time is ridiculous. I've given up after numerous attempts.

This company is the epitome of poor customer service.I DO NOT recommend them at all. Save your money and your sanity, and steer clear of this disaster of a company.

I ordered a desk during Black Friday sales, so it is reasonable for there to be delays in dispatch due to logistical congestion. However, although their website claims that the occasion may cause delays of up to 4 days, it has since been nearly 6 days since the initial purchase.

Though delivery delays this small are usually not a problem, the urgent nature of requiring the desk in addition to poor customer service has made me unable to recommend T&W. When I attempted to contact customer support via live chat, I waited for over 2 hours and had not been connected with an agent. I then phoned in, waiting for nearly an hour, and was given the most condescending and disrespectful customer service agent; she did not address my concerns and instead kept repeating that it was acceptable for me to wait up to another 7 business days - so more than two full weeks in total - for my order to be dispatched. Not delivered, dispatched.

Given that I placed the order with good faith regarding the company's own media statements, such as the following Black Friday delay announcement,

"During this peak period, our dedicated suppliers and carrier partners are diligently handling a surge in order volumes following our Black Friday promotion. As a result, we want to inform you that there may be delays of up to 96 hours between order placement and dispatch notifications... Rest assured, we are actively monitoring the situation, and if there is a delay in dispatching your order, we will promptly notify you."

it is incredibly disappointing to, as a paying customer, be treated with such disrespect and, contrary to the above announcement, not even be contacted or notified of further warehouse delays.

I am deeply disappointed with both the quality of the bed frame I received and the unacceptable customer service response from Temple and Webster.

Nearly every part of the bed frame was damaged upon arrival, and despite promptly reporting the issue, it took over a week to receive a response to each email. Having provided seven photos and complying with their returns policy, I was met with further delays (it took a week to receive an initial acknowledgment email) and a demand for more pictures. I responded saying that I didn’t have capacity to unbox everything again and take more photos, and that instead of receiving new parts, I wanted the whole thing to be collected and refunded. Another week has gone by and I have not received a response. This lack of efficiency and care in addressing the issue is unacceptable. I am unable to afford to proceed with purchasing another bed frame until I am refunded. The neglectful handling of my complaint reflects very poorly on their customer service.

I urge caution before considering purchases from Temple and Webster, as my experience highlights their disregard for quality control and customer satisfaction.

Ordered a bed base that was supposed to be delivered on the 8th...its currently the 20th and still no bed base (yep, I'm sleeping on the floor). When I called the courier they said "the item was never received from the sender". So where is my item or give me my money back! Have been on hold for 40+ minutes waiting to resolve this issue. Very disappointed with the service from Temple and Webster. Will NOT be using them again!!!

Could not recommend this website. Bought book shelf, mattress, bed, desk and chair from them, the bed frame is still yet to be sent with the courier even though the website said it’s “on the way”, courier says they never received the item from sender. The set delivery date is tomorrow. How are you supposed to deliver within one day? I need these furnitures to move into my new apartment and now I’m stuck with nothing. Strongly suggest everyone avoid their website.

Terrible in updating customers! Seems like a common problem after reading some reviews. Was waiting on an order to be dispatched but after contacting them on live chat, was told that there was no update as they are still waiting for the warehouse to provide a response. Was told that the warehouse usually replies within 2 business days which is a ridiculous timeframe given that the dispatch date is already delayed. No further communication from Temple & Webster on this delay until I had contacted them. Was only purchasing from them due to the expectation that my delivery would come on time and now I have to think of alternative solutions from my guests when they arrive as I am doubtful my delivery will arrive on time!

Terrible customer service. Waiting for my urgent delivery and no update on when it will be dispatched. It was supposed to arrive yesterday. No courier details, I called and spoke on live chat and there is still no way of them escalating to find out what happened and when it will be dispatched. They tell me I have to wait up to 2 days for warehouse to answer them by email! I still don't know if they will dispatch my order today and need it by early next week. They don't seem to care that I have visitors and need to make arrangements. I'm very disappointed! I would never have ordered from them if I knew how poor their customer service was and that they are unable to do everything to find out the status of an order. I can't believe I have to wait days just to find out why my order was not dispatched and delivered yesterday! I hope they can answer their customers and resolve these issues.

I ordered a rocking chair from Temple and Webster at the start of June, it didn’t get shipped until the beginning of July and I am still yet to receive it. Auspost has advised me that it has been lost in shipment but through multiple attempts at contacting T&W I have yet to receive a response to sort this out. The rocking chair is for my nursery and I am due to have my baby in just over a month!! This stress is highly unneeded right now, I just want to finish my nursery before the baby comes.

Have ordered off T and W two times and got the furniture very quickly no problem until 3rd order been a total balls up . Took nearly 3 weeks to receive my drawers and then when they did arrive I got a king bed frame instead have been told they would deliver my drawers today and take away the bed frame just got off the phone now they assuring me Monday delivery not sure if I can trust the word luv the furniture but think the communication between the staff and delivery people in Australia needs major improving .