Spotlight

I recently had a disappointing experience at this store regarding pricing accuracy and customer service.

I was charged $9 for a 180g pack of M&M’s, despite the shelf price clearly being marked at $5.50. This is not only higher than the displayed price, but also above the typical retail price (around $7 full price, often discounted to approximately $3.50 elsewhere). When I later called the store, they acknowledged the shelf label was incorrect. However, when I returned the following day, the same incorrect $5.50 tag was still displayed despite the manager previous night over the phone to me said they would remove it

At the time of purchase, I raised the discrepancy, but it could not be properly addressed as there was only one staff member managing a long queue. I understand the constraints of being short-staffed, but the concern was dismissed without verification, and I was told the POS price was correct which is higher. As I was shopping with my young child—who was quite insistent on the items.

When I returned to resolve the issue, the refund process was also mishandled. I was initially charged again instead of being refunded, which required further correction and a double refund to fix the mistake. This added unnecessary inconvenience .

My main concern is the impact this has on customers—particularly parents shopping with children—where impulse purchases are common and price discrepancies are difficult to challenge at the counter.

I hope the store takes steps to ensure accurate pricing and better support for staff so that similar situations can be avoided in the future.
Also beating the lowest price with 20% lower though advertised doesn’t mean the same in reality