Spotlight

Sale items eg. sheet sets etc., different sizes thrown in together so time is wasted sorting through just to find they don't have the size you are after. No staff available to assist. They are either serving at the checkouts or other counters & not enough people on the shop floor. I wanted sewing machine bobbins & there were any available. I was overcharged $9 for fabric as the cashier scanned a more expensive fabric nearby. When I realised & asked for a refund, she wanted to serve another customer while serving me as if I wasn't important. Then she made errors with the refund & it took longer than normal for my refund. No apology was offered for her mistake. Very poor customer service. I hope when I return again that I will be treated as a valued customer. Accuracy is very important & an apology is even more important. Service with a smile will encourage customers to return also. It was like I was a nuisance. I am disappointed with their customer service. I hope they can change to make customer's shopping experience more enjoyable. Just a tip: Bunnings staff do acknowledge their customers with a smile or friendly greeting.