Specsavers

**“Extremely disappointed with the service at Specsavers Cranbourne. They provided me with the wrong prescription glasses on my first purchase. I raised the issue on the same day, but instead of addressing the mistake, they insisted I continue using them for a few weeks. Despite following their advice, my vision problems persisted, leading to discomfort, dizziness, and even an ankle twist.

To make matters worse, the customer service was unhelpful and rude, especially the assistant store manager. Instead of resolving the issue, they were dismissive and unprofessional.

I strongly recommend avoiding this store if you’re looking for accurate prescriptions and good service. Be careful when dealing with Specsavers Cranbourne!”**

The quality of their glasses was very poor. After a few months the left-arm glasses arm fell off. I thought it would be covered under the 12 month warranty or guarantee.

The lady staff member claimed the glasses were robust and that I must have sat on them or something to break them like this.

She completely proceeded to call me a liar. She would not budge from her stand. Rude and opinionated, I left with my wife, both me and her, visibly shaking at this terrible treatment.

I stuck the arm back on with tape. Two months later the other arm fell off. Again I went back. Again the lady claimed that it was not their fault. I must have handled the glasses roughly. All I did was to open in the morning, and close them at night by folding the arms in when I took them off at night before going to sleep.