SmartCellular
Awards
2021 Service Award
Reviews (29)
Worst experience
Poor customer service, waiting on a refund for over 6 months, no one is responding to my emails.
The phone I ordered arrived 3 months late. I attempted to cancel the order as it had not even been posted one month after ordering. The phone was eventually posted and received 3 months later. I am still waiting for my refund - its been 6 months now. Service agents routinley stop responding to my email. I do not trust this seller.
These guys are scammers. Don’t believe reviews here.
I ordered phone and they keep saying phone is coming and it’s been a month and asked for refunds and crickets.
Do your research and see they scam lots of customers. My credit card company are now chasing the refund.
Avoid at all costs
Approximate cost: $600
Ordered the item on Australian website, paid $320 for a phone, which they promised to deliver in 6 business days. BTW, you then get charged extra $10 by your bank, because this is a foreign transaction (which the site does not make clear, it pretends to be Australian).
A month later - nothing. Followed up 3 weeks later - they gave me an invalid tracking number. Tried to follow up again: the phone (a call to the UK, no Australian contact numbers) says that they can't answer (busy "due to COVID", as if COVID only happened yesterday), the chat is on the permanent "support is away" (during working day and working hours - both Australian and UK), no answers to any emails. They take your money and run.
After a week of trying to follow up and at least get the dates for the delivery or a refund, had to launch a FRADULENT TRANSACTION case with my bank. Do you want this sort of experience?
Approximate cost: $320
Firstly be aware that Smart Cellular are not situated in Australia. They are based on the Uk and if you are buying a phone it will come from the UK.
They promise delivery within 3-5 working days. I became a alarmed when nothing happened with my order after 4 working days and there was no response to my emails. There is no customer service, all on line chat and emails are by automated response.
I am seeking a refund, if Smart Cellular act promptly I will change my review. People need to know who they are dealing with.
Overall it was great.Customer service was excellent and will kept you updated on the products!!!
Approximate cost: $900
On time delivery service and great customer support.I would recommend. Thanks for the best SmartCellular.
Approximate cost: $600
I appreciate SmartCellular when I had issue, their team quickly helped me. Thanks for SmartCellular.
Approximate cost: $800
Great product , I will buy again from Smart Cellular. Great product and responsible price.
Approximate cost: $400
Good company and very easy to used. Thanks smart cellular.
Approximate cost: $600
Great Customer service and on time delivery. Thanks
Approximate cost: $900
Good to go, fast shipping and as described
Approximate cost: $700
Really happy with my new s20 plus, delivered on time & was as described..
Approximate cost: $900
I am extremely happy with my IPhone 12 Pro. Its arrived in Good Condition.
Approximate cost: $800
Good service and excellent quality products!!
Approximate cost: $700
My iPhone 11 was in pristine condition. Happy with the purchase. Thanks for smart cell!
Approximate cost: $900
Delivered on time, packaging was fine. The phone quality is excellent. Thank you Smartcellular.
Approximate cost: $800
Very fair deal and services. Thanks smart Cellular, will buy again.
Approximate cost: $800
On-time and as promised, delivered the product in good condition.
Approximate cost: $600
Love the product delivered. Thanks for smartcellur.
Approximate cost: $600
Thank you so much for the lovely product.
Approximate cost: $1000
I love Smartcellular. Have ordered twice and will come back again.
Approximate cost: $700
Very pleased with the purchase of iPhone 11. Thank you
Approximate cost: $800
They were so helpful with a wide selection of product, they delivered the best one.
Approximate cost: $900
Great items and quick delivery. Thanks smart cellular.
Approximate cost: $900
Good products and my daughter loves her mobile! Thanks
Approximate cost: $800
Good place to buy from Smart Cellular!
Approximate cost: $800
No issue with setup, ordered iPhone 12 it works well.
Approximate cost: $750
Good service and excellent quality products.
Approximate cost: $900
