SkyComm

When was your business founded?

2010

What is your level of experience in this line of work?

SkyComm has over a decade of experience providing IT support and technology solutions for businesses and medical practices across Western Australia. Our team has extensive experience supporting GP clinics, specialists, and allied health providers, helping them manage secure, reliable, and compliant IT systems.

Over the years, we have worked with a wide range of healthcare and professional organisations, delivering managed IT services, cybersecurity solutions, cloud platforms, Microsoft 365 environments, and VoIP phone systems. This experience allows us to understand the unique operational and security requirements of medical and business environments and provide proactive, reliable IT support.

What certifications, qualifications or awards has your business received?

SkyComm works with leading global technology vendors and platforms including Microsoft 365, Cisco networking solutions, and enterprise-grade cybersecurity tools. Our team stays up to date with the latest industry developments through ongoing training and certification programs to ensure we deliver secure, reliable, and modern IT solutions.

We also have extensive experience supporting medical practices and professional organisations, helping them meet industry standards for data security, system reliability, and operational efficiency. Our focus is on maintaining high technical standards and providing trusted technology support to businesses and healthcare providers across Western Australia.

What is your fee structure like? Fixed fees? Hourly rates?

SkyComm offers flexible pricing depending on the needs of each client. Many of our clients are on managed IT support agreements with a fixed monthly fee that covers proactive monitoring, maintenance, and ongoing support. This provides predictable costs and ensures systems are maintained proactively.

For businesses that require occasional assistance, we also offer support on an hourly basis for ad-hoc or project work such as system upgrades, new equipment installations, or office relocations.

Our goal is to provide transparent and cost-effective IT solutions tailored to each organisations size, environment, and operational requirements.

What are your current prices (fixed and variable)?

Our pricing varies depending on the size and needs of each organisation. Managed IT support plans for businesses and medical practices are typically provided on a fixed monthly basis, with pricing starting from approximately $25$50 per user or device per month depending on the level of support and services required.

For clients who require occasional assistance, we also offer ad-hoc IT support billed at an hourly rate. Project work such as new system deployments, network upgrades, or office relocations is quoted individually based on the scope of work.

We aim to provide flexible and transparent pricing so organisations can choose the level of IT support that best suits their operational needs.

Are you a member of any professional / industry associations?

SkyComm works closely with leading technology vendors and platforms including Microsoft, Cisco, and other enterprise IT solution providers. Our team stays up to date with industry developments through ongoing training, vendor programs, and professional networks within the IT and healthcare technology sectors.

We regularly work with medical practices and professional organisations across Western Australia, ensuring our services align with industry standards for security, reliability, and technology best practices.

What makes you unique compared to your competitors?

SkyComm stands out through its specialised focus on supporting medical practices and professional businesses. We understand the unique technology, security, and compliance requirements of healthcare environments, including the importance of protecting patient data and maintaining reliable systems in busy clinical settings.

Unlike many general IT providers, we take a proactive approach by monitoring and maintaining systems to prevent issues before they impact operations. Our team works closely with clients as a long-term technology partner, providing strategic advice as well as day-to-day support.

This combination of industry experience, proactive support, and a strong understanding of healthcare technology allows us to deliver reliable IT solutions tailored to the needs of medical and business organisations.

What insurance do you hold, and what value are you covered for?

SkyComm holds Public Liability Insurance to ensure protection for our clients and business operations. Our policy provides coverage of up to $20 million, giving clients confidence that all work is carried out responsibly and with appropriate safeguards in place.

We also follow industry best practices when delivering IT services to ensure systems, data, and infrastructure are handled securely and professionally.

How quickly can work be completed? What are your turnaround times? Do you offer same-day service?

SkyComm aims to respond to support requests as quickly as possible. For most support issues, our team can begin troubleshooting remotely within the same business day, and urgent issues affecting business operations are prioritised immediately.

Many problems can be resolved remotely within a few hours. For issues that require onsite assistance, we aim to provide same-day or next-business-day service depending on location and availability.

For larger projects such as system upgrades, network installations, or clinic setups, timelines are agreed in advance to ensure minimal disruption to business operations. Our focus is always on delivering reliable and timely support so our clients can keep their systems running smoothly.

Do you have a favourite client story you'd like to share?

One of our favourite projects was helping a busy medical clinic that was struggling with slow systems, unreliable Wi-Fi, and frequent IT issues that were disrupting daily operations. The clinic staff were spending too much time dealing with technology problems instead of focusing on patients.

Our team worked closely with the practice to redesign their network, improve system performance, and implement proactive monitoring and secure backups. Once everything was in place, the clinic experienced significantly improved reliability and far fewer disruptions.

The best feedback we received was from the practice manager, who told us the clinic could finally focus on patient care without worrying about their technology. Seeing the difference reliable IT can make to a healthcare environment is always rewarding for our team.