Scratch HQ

When was your business founded?

Scratch HQ was founded in 2025

What guarantees or warranties do you offer, if any?

Lifetime repair guarantee for added confidence and peace of mind.

What is your level of experience in this line of work?

Over 15 years of experience with licensed and insured technicians delivering consistent, high quality repairs.

What certifications, qualifications or awards has your business received?

Over 100,000 panels repaired with proven systems and reliable outcomes.

What is your fee structure like? Fixed fees? Hourly rates?

We provide clear, fixed quotes

What are your current prices (fixed and variable)?

The cost of repairs depends on factors such as the size and location of the damage, along with your vehicles paint type and finish. Before any work begins, we provide a clear, fixed-price quote so you know exactly what to expect. There are no hidden charges, and in many cases, small to medium repairs cost significantly less than taking your vehicle to a traditional panel shop.

Are you a member of any professional / industry associations?

Yes

What is your favourite thing about your job?

My favorite thing about my job is working with a team that is committed to providing the best possible service to our clients.

What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?

Most small to medium repairs are far cheaper than a traditional panel shop visit. Payment plans depends on the extent of the damage.

What makes you unique compared to your competitors?

Mobile service at your home or workplace for maximum convenience, no need to visit a repair shop.

Over 15 years of experience with licensed and insured technicians delivering consistent, high quality repairs.

Precise colour matching ensures seamless results that blend with your vehicles original paint.

Over 100,000 panels repaired with proven systems and reliable outcomes.

Lifetime repair guarantee for added confidence and peace of mind.

What insurance do you hold, and what value are you covered for?

Scratch HQ is fully licensed and insured (Paint Licence No. MVTC189196). All work is done by qualified spray painters, never subcontractors

How quickly can work be completed? What are your turnaround times? Do you offer same-day service?

Most repairs can be completed within a few hours, although the exact timeframe depends on the extent and complexity of the damage. Before any work begins, we'll provide an estimated completion time so you know what to expect.

Do you have a favourite client story you'd like to share?

The customer was thrilled with the final result. One of the first things they noticed was how well the paint matched the original finish on this Mercedes, blending seamlessly with the surrounding panels.
We completed the repair on-site, took care throughout the entire process, and delivered a clean, professional finish that restored the vehicle's appearance without the need for a traditional body shop visit.

Repaired at the customer's location
Professional colour matching
Fast, convenient alternative to a body shop

Do you have any special offers? Do you offer any bulk or volume discounts?

We offer the convenience of coming to you for the repair. As for discounts, they depend on the volume of work, the extent of the damage, and the client's location.