Rock Your Baby

Regular customer since 2019.
Sizing can definitely be all over the place, but I've muddled through that due to the durability of clothing.

I guess it takes a negative experience to really test a businesses customer service. RYB really failed.

I ordered $270 worth of clothing (as part of the 40% off sale, so you can imagine the RRP of this order).

2 of the items were a combination of white with red sleeves.
I washed those 2 items separately, as per instructions. The red in both tops bled into the white, resulting in pink/red patches all over.

I emailed customer service, attaching photos. I asked what could be done - I did not demand a refund/exchange etc.
I had to chase up a response after 15 days only to be told:

'I’ve shared everything with our garment technicians for review, and while we completely understand your concern, their assessment is that the dye splotches doesn’t appear to be the result of a manufacturing fault. As such, we are unfortunately unable to process a refund for this item." and then "...we’d love to make it up to you in a small way. As a gesture of goodwill, I’d be happy to offer you a 10% discount code to use on your next order with us"

So after $270 (triple that for the RRP), they offered me a 10% discount, which anyone can get when they sign up to emails.

Zero solution provided and a patronising discount offer.

Many other brands of similar style, quality and better customer service out there. Bye RYB.

Approximate cost: $270

Sizes are terribly inconsistent and they have no interest in quality control at all. Customer service is non-existent - They WILL NOT get back to you. Don't waste your money.

Such unique clothing which is so hard to come by these days. im constantly checking the sales album because the prices are so cheap!

I had been looking for a toddler belt for weeks online and even in stores and I couldn't find one anywhere that fit my son. I finally found one at this store and also some other great bargains. Shipping is fast!

I came across these guys when I was looking for a security shirt for my 8 week old daughter. It was on eBay actually and the price was fair and the delivery was really quick.

This is one of my favourite labels ever!made in Sydney by two sisters who are both mums,the clothes are great quality,trendy and really fab pieces.they have a rock n roll edge,but also the dresses are princessy ballerina etc as well,a great variety.clothes sizes go from babies to sz7,both boys and girls,items are jeans shirts dresses etc.prices are what you"d expect for a designer boutique,but they also have sales where items are literally from $50 down to $15;HUGE savinhs

Funky clothing for babies and kids! my little bub wears his RYB clothing with pride and receives lots of compliments for looking so stylish, well mummy dressed him! :) hehehe

In my humble opinion, the prices are little more expensive than other kids clothing stores, but I do not mind to buy something every so often!

Its a good idea to keep an eye out for sale items too!

return customer to this online store quality pricing and customer care wonderful if you want something for your little one just a bit different this is a great store

Great website with awesome clothes for those who aren't interested in the normal run of the mill kids wear. Also quite generous sizing, so they get heaps of wear.!
Always delivered quite fast and not too badly priced either!

Terrific online store. Great items, top quality. Great communication from the time when order was placed until delivery. Fast efficient delivery service. Great offer of a free item.