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Hi Hue-chin. Thanks for your feedback.
Although we love a good joke here at RTR and think we are pretty funny, I can assure you that we definitely book real people for real sessions from our surveys.
Its quite a task for our Project Managers to find the perfect mix of participants that our clients request.
At the beginning of each project, we are provided with an extremely detailed brief by the client in order to find the most suitable candidate for their research project. Sometimes they are looking for people who use their product; sometimes for people who have never used their product; sometimes for people who occasionally use their product and so on!
The information that our clients take away from these research sessions often contribute to major (and expensive!) decisions about their brands, as well as new products and services. In order to minimise any disruption to you, we do try and keep our survey time down to a minimum and sometimes we need to ask very specific questions that may disqualify you before completion stage.
We are currently working on a number of new initiatives to try to improve the very disappointment you have mentioned. Im sorry we havent been able to roll these out in time to be able to improve the experience for you.
That said, I will pass on your feedback to our director.
Thanks again,
Jemma & the RTR Team