This is a small business and I have only ever dealt with 1 person on phone and in person - Chris.
Chris is always friendly and polite and a pleasure to deal with.
I have been having my cars services there for 2 years now with no problems at all. It is fairly easy to get in at the times I need.
As a bonus, it is really nice seeing all the letters of appreciation from various sports, school and charities showing that they actively support the community.