Pool Express

Ordered a pool roller and cover from them,

Very helpful initially but the rollers cannot handle the weight of the cover. The roller broke within 3 days of install.

We have contacted the company, but there is no response. Pictures have been sent to them of the damage, however, it appears the company does not want to contact us.

Products are not fit for purpose and service after purchase is non existent.

Regrettably, Arthur, the owner will not acknowledge receipt of the 2 emails sent.
Do not use....pricewise they are similar to other more reputable brands

We are a small family-operated business. Pool Express, under Aqua Metrix signed up for our virtual address. Arthur, the owner of the business registered a virtual address with us at Brisbane Business Centre for their administration purpose in Brisbane. When the subscription was due, he decided to not renew it. But he kept using our address on Google maps and his own website (still there). Hence, contacted him to pay the due. He agreed as the amount was very small. Later, he stopped responding to the emails. Very unprofessional. While the entire country is coming forward to support local and small struggling businesses, Arthur decided to not pay our invoice. And more frustrating is that he is still using the address on their website and we still receive mails for them at our address. Not fair.