Plush Sofas

What a disaster. Avoid at all costs. Bought a new sofa a year ago. $3,455 ‘on sale’ from circa $6k. Arrived with a fault in the fabric. Have been emailing them for a year. They sent out a technition who said the entire fabric piece needs replacing. Delays ‘because of COVID.’ It’s been a YEAR. It’s not a valid excuse anymore. I want it replaced, have contacted them numerous times and nothing. Does this look like a quality, high end sofa to you? Terrible quality and terrible service