Paul's Cleaning Melbourne

4.6 19 reviews
Quality 4.6 Service 4.5 Value 4.5

Awards

2016 Service Award 2016 Service Award

Reviews (19)

4.6
19 reviews
Excellent
15
Great
2
Average
1
Poor
0
Horrible
1
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CM
claire-m669 12 Jan 2017 1 review · 600 points

My cat was sick and it ended up bad for my carpet. Two boys with a cleaning machine came on time and did very good job with the cleaning. No trace of stain or smell. Very happy with the result. Will use again.

Quality
5/5
Service
5/5
Value
5/5
SB
seth-b691 16 Sep 2016 1 review · 600 points

The team was wonderful. Both cleaners were efficient thorough and professional. I've tried several (more like a dozen) cleaning companies and this one is the best so far. They are flexible and pay attention to details and my requests. I'm going to stick with them.

Quality
5/5
Service
5/5
Value
5/5
CR
charlesr165 11 Aug 2016 1 review · 400 points

I used their online form to book one time cleaning service. It was very easy and saved me the phone call and all the explanations. The service was satisfactory and the price - exactly as in the quote I received initially. I would recommend this service.

Quality
5/5
Service
5/5
Value
5/5
TC
tim-c92 29 Jul 2016 1 review · 400 points

Cleaners were professional, fast and fun. The agent over the phone managed to arrange the cleaning with a very short notice. Thank you for that. Cleaning itself was at a very high standard and the boys left my apartment spotless. Very good job, 10x.

Quality
5/5
Service
5/5
Value
5/5
PC
poppy-c 09 May 2016 1 review · 600 points

I have no complains - quality service, friendly and hard-working cleaners...I cannot do anything else but compliment their work and customer service.

Quality
5/5
Service
5/5
Value
5/5
SL
stella-l 30 Mar 2016 1 review · 400 points

I've hired Paul's for several different cleaning job and no matter if it was the oven, the tiles or the carpet they left me nothing but satisfied with the results. Quality at the max, can't think of any cons

Quality
5/5
Service
5/5
Value
5/5
LD
lilly-d 23 Mar 2016 1 review · 400 points

I've used the services of Paul's Cleaning several times and they've never left me disappointed. Their work and cleaning standards suit perfectly my requirements. With 2 kids in the house I can not do this all by myself, sometimes I need help and I'm very happy that they not only do a great job cleaning the house but also use only child- and pet - friendly products.
Already recommended to my sister... :)

Quality
5/5
Service
5/5
Value
5/5
VY
viviany164 01 Mar 2016 2 reviews · 1000 points

I would not recommend this company to anyone! My house is still dusty and full of garbage after the clean! Of course we have no bond guarantee back

Quality
1/5
Service
1/5
Value
1/5
Reply from Paul's Cleaning Melbourne 21 Mar 2016

Dear viviany164,

Thank you for sharing your honest opinion about our service. We regret to hear that you were disappointed and your expectations were not met.

As a customer-oriented company, we kindly ask for a chance to resolve the matter and prove to you that we are indeed reliable.

We have been trying to reach you in the last few weeks but to no avail. Could you please get back to us either via phone or email, so we can proceed further and rectify the issues?

Looking forward to hearing from you!

Kind Regards,
Paul's Cleaning Melbourne

CB
caitlin-b 25 Feb 2016 1 review · 600 points

Both cleaners that came to my house were very friendly and explained work the work they were going to do. Then they completed everything as stated being very quick but thorough. Good job. I'm completely satisfied with the results. Thank you!

Quality
5/5
Service
5/5
Value
5/5
Reply from Paul's Cleaning Melbourne 26 Feb 2016

Dear caitlin-b,

Thank you for taking the time to review the service provided. Be sure the team will be thrilled to hear of your feedback and glad to assist you again in the future.

Kind Regards
Paul's Cleaning Melbourne

AB
alexis-b617 28 Jan 2016 1 review · 600 points

Very pleased with the quality of work. Did an excellent job with the carpet cleaning especially. No hesitation in recommending their services to anyone in need of good cleaners..

Quality
5/5
Service
5/5
Value
5/5
Reply from Paul's Cleaning Melbourne 29 Jan 2016

Dear alexis-b617,

It has been a pleasure to help you with the cleaning you required at your home. We are looking forward to having you as a customer of ours again in the future.

Kind Regards
Paul's Cleaning Melbourne

LN
lizan 19 Nov 2015 2 reviews · 500 points

Experinced team , happy with the service , young and motivated guys ,speedy done all required work in 2hours !!

Quality
4/5
Service
4/5
Value
4/5

Approximate cost: $180

Reply from Paul's Cleaning Melbourne 01 Dec 2015

Dear lizan,

Thank you for sharing your feedback with us!
We will pass your comments onto the technicians who attended the appointment, we are sure that they will be held in high regard.
We look forward to hearing from you the next time there's something we can help you out with.

Warm regards,
Paul's Cleaning Melbourne

NN
nelsonn 18 Nov 2015 1 review · 400 points

I have used Fantastic Services several times for deep cleaning services and gardening work. To date I have been very happy with the work standard. I have sometimes had people who cannot speak English but between us we are always able to communicate pretty well.

Quality
4/5
Service
4/5
Value
4/5

Approximate cost: $259

Reply from Paul's Cleaning Melbourne 26 Nov 2015

Dear nelsonn,

Thank you for your review.
We are glad to hear that, despite some language barriers, the standard of service has been held high and you are happy with the work our teams did. It will be our pleasure to help you with any household tasks again in the future.

Kind Regards
Paul's Cleaning Melbourne

AM
aurora-m 18 Nov 2015 2 reviews · 500 points

Very pleased with the work carried out on my back garden. Borders weeded and tidied, Ivy cut back from garage roof and the grass cut. The gardening team were very friendly, polite and efficient. Will be hiring them again this week!

Quality
5/5
Service
5/5
Value
4/5

Approximate cost: $155

Reply from Paul's Cleaning Melbourne 26 Nov 2015

Dear aurora-m,

We value your feedback and we would like to thank you for writing about your customer experience with our gardening team. Please let us know if we can help with any other tasks around your home as we do provide many other services alongside gardening.

Kind Regards
Paul's Cleaning Melbourne

KK
katiek63 22 Oct 2015 1 review · 600 points

Very reliable service. I was going to use another company but they cancelled on me 2 times and I decided to go with Paul's. They arrived exactly when they said they would, and they did the work they said, for the price they said, with a minimum of hassle and fuss. No complaints. Great job!

Quality
5/5
Service
5/5
Value
5/5
Reply from Paul's Cleaning Melbourne 26 Oct 2015

Dear katiek63,

We are always happy to provide our customers with quality services and pleased to see that everything was perfect with yours. We will forward your positive comments and certainly they will be well received and will encourage further good work.

Kind Regards
Paul's Cleaning Melbourne

KR
57675e7a 27 Jul 2015 1 review · 410 points

Had my carpet cleaned by Dale. He was very friendly, turned up on time and did a fabulous job. I would highly recommend his services. Best of all he was quick!

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $130.

Reply from Paul's Cleaning Melbourne 27 Jul 2015

Dear 57675e7a,

Thank you for your kind words. We believe we will see you again soon and do not forget to ask about our loyalty program.

Kind Regards
Paul's Cleaning Melbourne

SA
sophiaa3 #258 in Melbourne CBD VIC 14 Feb 2015 1 review · 400 points

I have gone through several cleaning services and never been satisfied. I'm happy I found this company. They proved themselves. I used them several times and the quality of the service is great. Nothing missed, nothing left dirty. Great job!!

Quality
5/5
Service
5/5
Value
5/5
Reply from Paul's Cleaning Melbourne 03 Apr 2015

Dear sophiaa3,

Thank you for your feedback. We highly appreciate taking the time to share your opinion with us. Please feel free to visit our web site and check our new deals.

Kind Regards
Paul's Cleaning Melbourne

HK
hannahk2 #235 in Melbourne CBD VIC 21 Oct 2014 1 review · 400 points

We wanted our house cleaned after finishing big renovation project. All the rubbish was removed but tones of dust were left behind and we couldn't enjoy our renovated house without seeing the actual result because of the dirt. We called Paul's cleaning and they did the job for us. Complete house cleaning! They left the place spotless. Good job and we are very thankful!

Quality
5/5
Service
5/5
Value
5/5
GS
georges24 #129 in Melbourne CBD VIC 08 Mar 2014 2 reviews · 600 points

I had deep cleaning session with your company. The cleaning team was late for the job, but the service that they performed was amazing! The whole property was cleaned from top to the bottom and all the appliances are sparkling now! Incredible service. I will book more services in the near future with you.

Quality
5/5
Service
3/5
Value
5/5
VD
veeDaw #1 in Dandenong North VIC 20 Dec 2013 11 reviews · 2110 points

Got a free quote by email. Friendly staff. Finished cleaning the whole house in stipulated time. But it wasn't as clean as I hoped it would be, an okay job for the amount of money paid.

Quality
3/5
Service
4/5
Value
3/5

Approximate cost: $580

Reply from Paul's Cleaning Melbourne 10 Mar 2014

Dear veeDaw,

We thank you very much for the time you took providing us with some feedback for your service. We wouldn't like to leave only partially satisfied client behind though. As we're having some trouble locating your file at the moment, we would like to ask you to give us a call back or write us an email, so that we can see what we can further assist you with and try to change your opinion of us to a perfect one!

With Kind Regards,

Paul's Cleaning Melbourne

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