Panica Store

When was your business founded?

October 27, 2017

What guarantees or warranties do you offer, if any?

Panica Coffee provides the following guarantees and warranties based on details from your website:
For Rentals and Leases

Maintenance and Repair Guarantee: All rental and leasing agreements include comprehensive maintenance, regular servicing, preventative care, technical repairs, and cleaning at no additional cost. This ensures minimal downtime and covers breakdowns without unexpected bills.
Duration: Applies throughout the lease term, with flexible options from 2 to 5 years.
Conditions: No hidden fees; tailored agreements. Terms and conditions (T&Cs) apply to free services like installation, maintenance, coffee delivery, and cleaning solutions.

What is your level of experience in this line of work?

Panica Coffee has been in operation since October 27, 2017, giving us over 8 years of specialized experience in the commercial coffee equipment industry. As Melbourne's dedicated provider, we've built a strong reputation for delivering premium machines from brands like La Marzocco, Franke, and Sanremo, along with reliable rentals, sales, repairs, and supplies tailored to hospitality, offices, education, and businesses. Our team brings hands-on expertise in ensuring seamless coffee solutions with minimal downtime and maximum quality.

What is your fee structure like? Fixed fees? Hourly rates?

Panica Coffee's fee structure is designed to be flexible and transparent, focusing on value without hidden surprises. Here's a breakdown based on our services:

Rentals and Leasing: We offer no-upfront-cost options with simple monthly payments tailored to your budget. This applies to commercial coffee machines for offices, hospitality, education, and businesses. Lease terms are typically 2-5 years, including free installation, maintenance, and supplies delivery. Exact monthly rates depend on the machine model, usage, and term lengthstarting from affordable plans for entry-level setups.
Sales: Outright purchases of premium brands like La Marzocco, Franke, and Sanremo are available, with pricing varying by model and features. We don't list fixed prices online to allow for customized quotes based on your needs.
Repairs and Servicing: We provide transparent pricing for troubleshooting, maintenance, and repairs, with no hourly rates explicitly charged. Instead, we use flat fees or package-based costs depending on the issue. Quick turnaround minimizes downtime, and we aim to fit within your budget.
Supplies: Brewing essentials like beans, milk, and cleaning products are available, with costs bundled into rentals or quoted separately for sales/repairs.

Overall, we avoid rigid fixed fees or hourly billing where possible, opting for straightforward, quote-based structures to ensure affordability. For precise details, we recommend getting a free, no-obligation quote tailored to your situation. Reach out via our site or call 1300 529 505!

What are your current prices (fixed and variable)?

Panica Coffee keeps pricing transparent and tailored no hidden fees, no surprises. We dont publish fixed one-size-fits-all rates because every business is different (machine model, daily cup volume, lease length, water connection, etc.), but here are our current indicative prices (as of March 2026) straight from our site.
1. Rentals & Leasing (Variable weekly rates)
All rental/lease packages include:

Free delivery & installation
Full servicing & maintenance
Insurance
Technical support
Fixed monthly payments (converted from weekly)

Popular Rent From weekly rates (office & hospitality machines):

Dr. Coffee Coffee Break Big / Franke A300 $50 p.w.
Dr. Coffee Minibar / Franke A400 / Rocket Boxer / WEGA Single Group $65 p.w.
Dr. Coffee F2 Plus/F3 Plus / Franke A600 $80 p.w.

Full range across our fleet (bean-to-cup & automatic machines):

Entry-level / small office $50 $120 per week
Mid-range (most popular) $140 $180 per week
High-volume / self-service / café-style $200 $350 per week

What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?

At Panica Coffee, our payment terms and conditions are straightforward and customer-focused, ensuring flexibility for your coffee equipment needs. Below, I'll break it down based on our standard policies, with details drawn from our website and Terms & Conditions. Note that for custom setups (like large rentals or bulk purchases), we tailor terms via a free quote feel free to provide more details about your requirements!
General Payment Terms

Accepted Methods: We accept major credit cards, Apple Pay, Klarna, Afterpay, and PayPal for online or in-store transactions. All prices on our site are in Australian dollars and include 10% GST for Australian orders.
Full Payment Requirement: For outright purchases (e.g., coffee machines or supplies), full paymentincluding any applicable shipping cost must be received before we ship or deliver. We use Secure Sockets Layer (SSL) encryption for secure processing, and we don't store your credit card info on our servers.
Order Verification and Adjustments: We verify all details before processing. If there's an issue (e.g., pricing error or incomplete info), we may contact you to confirm, cancel, adjust, or refund as needed. We're not liable for indirect losses from any order issues.
Taxes and Fees: 10% GST applies to all Australian orders. Shipping fees vary by location and order size (quoted upfront). We reserve the right to adjust prices or fees without notice, but we'll always confirm with you before proceeding. No hidden processing or penalty fees; transparency is key.

What makes you unique compared to your competitors?

At Panica Coffee, we stand out in Melbourne's competitive coffee equipment market by being a true all-in-one provider, combining premium brands, flexible options, and unmatched local expertise since our founding in 2017. Here's what sets us apart:

Tailored Sector-Specific Solutions: Unlike many competitors who offer generic products, we customize our services for hospitality (e.g., high-volume cafe machines), offices (productivity-boosting setups), education (budget-friendly rentals for campuses), and general businesses. This ensures you get equipment that fits your exact needs, from bean-to-cup automatics to traditional espresso machines.
Top-Tier Brands with Barista-Quality Focus: We exclusively stock elite brands like La Marzocco, Franke, Sanremo, and others, delivering professional-grade coffee without compromise. Many rivals cut corners on quality, but we prioritize barista-level results even in non-cafe environments.
Flexible, No-Upfront-Cost Rentals and Leasing: Our 25 year plans start with zero initial payment and simple monthly fees (from $50/week) and include free installation, maintenance, insurance, and upgrades. Competitors often require large deposits or rigid contracts; we make it easy and scalable.
Affordable, Transparent Servicing: We offer quick, expert repairs with clear pricing and no hidden fees, emphasizing minimal downtime. This contrasts with others who might upsell or delay, as we bundle everything (troubleshooting, cleaning, supplies) for exceptional value.
Melbourne-Centric Expertise and Reliability: As a local specialist, our team of coffee enthusiasts provides personalized support, fast responses, and comprehensive supplies, helping you avoid the pitfalls of national chains or generic suppliers. We're not just sellers; we're partners in your coffee success. These elements have built our reputation for reliability and customer satisfaction, making us the go-to choice for businesses seeking hassle-free, high-quality coffee solutions.

How quickly can work be completed? What are your turnaround times? Do you offer same-day service?

We prioritize speed and efficiency to keep your operations running smoothly, with turnaround times varying by service type and your specific needs. While we don't have rigid, published timelines (as each job is customized), here's a general overview based on our standard processes:

Installations and Deliveries (for Rentals/Sales): Typically completed within 13 business days after order confirmation, including free setup. For urgent requests in Melbourne, we can often arrange next-day installation if stock is available and your site is prepared.
Repairs and Servicing: We aim for quick turnaround to minimize downtime; most standard repairs or maintenance are handled within 2448 hours of booking, with on-site visits often scheduled the same or next day. Complex issues (e.g., major part replacements) might take 35 days, but we provide loaner machines where possible to keep you brewing.
Quotes and Consultations: Free quotes are provided almost instantly via phone (1300 529 505) or our website form, often within minutes during business hours (Mon-Fri 9 AM4 PM, Sat 10 AM1 PM).
Same-Day Service: We don't offer guaranteed same-day repairs as a standard option (due to scheduling and part availability), but for emergencies in the Melbourne area, we can often accommodate same-day assessments or fixes, especially for existing rental clients. Contact us directly to check feasibility, as it depends on your location, the issue, and our current workload.

Our focus on fast responses and transparent communication ensures you're never left waiting long. If you share more details (e.g., the machine type or issue), we can give a precise estimate!

Do you have any special offers? Do you offer any bulk or volume discounts?

What you get automatically with every rental/lease (no extra cost):

Zero upfront payment start with $0 out of pocket
Free delivery & installation
Free full maintenance & servicing for the entire lease term
Free technical support & repairs
Free coffee delivery (beans/supplies on a schedule that suits you)
Free cleaning solutions on most packages
Free coffee grinder included with selected models (Rocket Boxer & WEGA)

These free items alone save most customers thousands over 25 years compared to buying outright or dealing with other suppliers.