2 reviews about P&S Logistics

verified email - 04 Mar 2024

Terrible avoid

I would never recommend this company , they damaged my vehicle and used half my fuel. When contacted they refused the claim. Please avoid this mob, they don’t care about your asset,

verified email - 21 Jun 2023

ATTENTION: DO NOT EVER USE P&S LOGISTICS UNDER ANY CIRCUMSTANCES!!!

They promise the world, then can not deliver on what they quote, all whilst giving ZERO communication in the process.

Terrible communication right from the beginning. Took WAY longer than they quoted (Sydney to Perth, they quoted 24 working days, took just shy of 2 months. Yes, over 1 month late.)

Firstly, after my payment, they never bothered to send a confirmation email. I had to chase them up for one.

Secondly, they never sent me the address of the drop off place, despite saying they would. I had to chase them up for it. Only got it literally the day before the drop-off date, and after chasing them up. Talk about incompetent.

Thirdly, and this is where it gets bad, the due date given was the 24th May. I called to check its progress on this date (because they hadn't told me anything at all). They said they would get back to me to let me know. They never did. Incompetent again, and poor communicators.

6 days later, I call again, they give me another company's number to call. It turns out they gave me the WRONG NUMBER. I had to get the right number a different way. And guess what? Guess what its progress was? On its due date to arrive in Perth... it HADN'T EVEN LEFT SYDNEY YET! Yet again, incompetent on so many levels.

It's not just the slowness, it's the zero communication. Where was the communication to let me know there was a massive delay?

6 days later (6 days after its due date) still the same. Hadn't even left Sydney. From then, 4 days later, I received even more false departure and arrival date information more than once.

I get the whole 'we can't guarantee arrival dates' thing. If it was only a couple of days late, I'd understand. But it was over a month late, and yet they, who were accountable did not give one single iota of communication as to what was happening.

A large failure on their end, and refusal to take any responsibility or to take any action to reach a solution for their incompetence.

Hey P&S Logistics, if you are incapable of meeting a deadline, don't quote it! It is misleading, dishonest and false advertising.

P&S Logistics are dishonest, they are misleading, they can't/won't deliver what they say they will, and it's just a matter of time until this dodgy company goes out of business.

I will never use them again. Look elsewhere, everybody.

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