Unfortunately I can't be positive about this company. I will never buy from them again. Purchased a 2KW generator from them in 2018. It had trouble with choking in oil from first use. As we were travelling at the time it was difficult to keep in touch with them. Their solution was to only half fill the the oil in the sump.!!!! The same generator was being sold by another seller who didn't deal with this generator for very long. Does that tell a story. Yet Outbax kept on selling this generator to unsuspecting customers. The generator has low hours and now has an oil leak. It will get binned before our next trip!! They never offered a refund.
Approximate cost: $400
Bad customer service; BEWARE!
This business obviously doesn't value its customers. We've spent over $2500 with Outbax camping buying a spa and a 27000 litre pool from them. We then decided to buy a vacuum cleaner for our pool from them and found it next to useless. Their website says they offer a 100% money back guarantee so we told them we were dissatisfied with the product and would like our money back. Instead of an apology and details of how to return the product for refund, they told us that we can't return the product because it's been used. I asked how we could know that the product was inadequate if we didn't use it, and they said that it was their policy not to accept returns that aren't in their original condition. We said that it has been washed and repacked in its original packaging but that wasn't good enough for them. We were interested in other products they sell and would have been ongoing customers if not for the woeful customer service we have received.
