O'Rourke Monuments

4.6 11 reviews
Quality 4.6 Service 4.6 Value 4.6
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Reviews (11)

4.6
11 reviews
Excellent
10
Great
0
Average
0
Poor
0
Horrible
1
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Bill R. 08 Sep 2024 1 review · 600 points

Very disappointing...no follow up

Over 2 years ago Jim said he would rectify the lettering he did on my Grandparents grave. It has deteriorated and is unreadable. I have been in touch regularly with Jim who has repeatedly said he would attend to it. I have not even been given the courtesy of a reply to my recent enquiry. This business has not shown me that is living up to its testimonials.

Quality
1/5
Service
1/5
Value
1/5
CS
carolyn-s167 17 Apr 2022 1 review · 600 points

My husband and I went to O'Rourke Monuments after seeing their work at another cemetery, we were so impressed that we employed Jim, the owner, to craft our headstones. After explaining exactly how we wanted our headstones to be designed and Jim drawing outlines and drafts of same, the finished products were delivered exactly to our requests. We were impressed and very satisfied with the outcome and Jim's level of precision, and detail to his work. His commitment to his trade is commendable. We highly recommend O'Rourkes Monument to anybody who is wanting a job completed to perfection.

Quality
5/5
Service
5/5
Value
5/5
Therese_logan 20 Apr 2014

Thank you very much for being very professional and also reliable, Jim communicated with our family often and made a hard time just that little bit easier. I recommend O'Rourke Monuments.

Quality
5/5
Service
5/5
Value
5/5
ALikar 27 Mar 2014

Jim is definitely a man to trust and I would recommend him to anyone anytime. My family thanks him for being patient and understanding when making the lay out and time factor that it took to choose a suitable photo for our mum. The man/business is professional/honest and a great communicator, all my dealings with Jim were done by email, as I live quite a distance from the cemetery where now both my parents lay. He matched the lettering/color perfectly to our fathers and performed magic on the photo that we supplied to him. Believe me that was a tall order. If in 30 years time when the stone/inscription needs restoration I would not hesitate in asking Jim to perform the work.

Quality
5/5
Service
5/5
Value
5/5
Mattyb812 20 Jun 2013

What an absolutely brilliant headstone. We particularly love the etching, an image of our mother that will last the ages! You're professional, and the work is superior to anything we can find, well done. I would recommend your work to anyone wanting a unique and quality memorial. Thank you

Quality
5/5
Service
5/5
Value
5/5
hms11 06 Jul 2012

We were delighted with the results of an addition to an existing grave which was 60 yrs old. When Jim had finished, not only with the new addition, but restored the original inscription inlaid with gold, it looked like it was all done at the one time. My families thanks to Jim for being such a caring and professional person, I would recommend him to anyone.

Quality
5/5
Service
5/5
Value
5/5
Vince Mont 10 Feb 2012

Thank you Jim for your professionalism, compassion and excellent tradesmanship. We would 100% recommend O'Rourke Monuments.

Quality
5/5
Service
5/5
Value
5/5
alicjan 27 Jun 2011

We are extremely happy with the service and monument that Jim from O'Rourke Monuments provided for our Dad/husband/grandfather. Jim was most helpful in providing practical and artistic suggestions, in a friendly and patient manner, and delivered the final beautiful monument as promised. We have had many positive comments on the work from family and friends. Thanks again Jim for a beautiful monument designed and produced with attention to detail and care. ! Alicja and family.

Quality
5/5
Service
5/5
Value
5/5
nola dunn 28 Feb 2011

I had an unusual and unique request that no one could help me with, but Jim stepped up to the challenge and far exceeded my expectation of the finished product. He is a very caring person who made me feel completely at ease, not rushing or pushing which I sometimes found occurs when dealing with busy people. And at these awful moments when you do need a compassionate and understanding person, Jim was more like a friend than a business aquaintance. I would thoroughly recommend him for his personal and friendly manner,he certainly took interest and pulled no stops in giving me a beautiful and fitting memorial. So if you are ever up at Gisborne cemetery take a look up the back in the old section for two story telling tablets that are testament to the workmanship of O'Rourkes Monuments. Thank you so much Jim, I hope you've had a chance to see the tablets in situ,thank you once again.

Quality
5/5
Service
5/5
Value
5/5
Harry K 22 Feb 2011

After the sudden passing of my mum, my family and i knew that there was a specific monument my mum wanted. The first headstone my wife and i saw was at the Keilor Cemetery was one of Jim's. Judging by the quality of his workmanship and attention to detail we both knew that there was no need to look any further. Jim proved to be both caring and compassionate to our needs. Jim sourced the best white marble from Italy so that it would be both strong and maintenance free. Jim also went the extra mile and reinforced the monument so that it will never move due to the earth's surface beneath it shifting. That gave us the most important thing of all 'peace of mind' in our time of grief. I have absolutely no hesitation in recommending Jim. Once again, thank you very much from the Kousparis family.

Quality
5/5
Service
5/5
Value
5/5
Lorraine Mitchell 07 Apr 2010

I am extremely happy with the service quality Jim provided after the passing of my husband. The monument itself is well designed, and unique looking and Jim was very helpful during the entire process. Everybody who sees the monument believes it to be a fitting tribute to my husband. Very happy!

Quality
5/5
Service
5/5
Value
5/5

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