What did I like - not much!
On two previous occasions I was delighted but not this time.
Their Customer Experience Supervisor has been most helpful, professional and apologetic. They have refunded 50% of the payment and promised that it will never happen again.
I am glad I spoke out because they would not have been aware of the poor standard reached by that particular cleaner. hopefully she has undergone some servious retraining.
Service: Deep clean ~$260
I recently used Optima Cleaners for my bond cleaning, and I couldn t be happier with the result. The team was professional, detailed, and made sure the property was spotless from top to bottom. Thanks to their amazing work, I got my full bond back without any issues. Highly recommend them if you re moving out and want a stress-free experience!
Got my oven and BBQ professionally cleaned and I couldn t be happier. They were full of built-up grease, and now they look fresh and sparkling again. Such a great job highly satisfied with the outcome!
I booked Optima Cleaners for mattress cleaning and I m really happy with the result. The mattress looks fresh, clean, and all the stains are gone. The team was professional and friendly great service overall.
We had our oven professionally cleaned and the result was amazing. My wife was so happy it looks like a brand new oven after years of built-up grease. Fantastic job and great attention to detail.
Amazing service from Optima Cleaners Very professional team and excellent results.
Thank you so much for your kind words!
We appreciate you taking the time to share your experience. It means a lot to our team to hear that you were happy with both the professionalism and the results.
We always aim to deliver a smooth, high-quality service, and feedback like yours motivates us to keep raising the standard.
Thank you again for choosing Optima Cleaners we look forward to assisting you again in the future!
Quick, profession.they were on time and the work was very clean and well done . we very satisfied.
Were really happy to hear that you were satisfied with the service and that the team delivered a clean, professional result. Being on time and leaving the place spotless is exactly what we aim for every time.
We appreciate your support and look forward to helping you again in the future!
Optima Cleaners left my oven and BBQ spotless, even the tough grease was gone.
Quick, professional, and very detail-oriented service.
Would definitely use them again and recommend to others.
Optima Cleaners did a great job cleaning my oven and BBQ. Both look much cleaner and well maintained after the service. Professional, efficient, and very happy with the results.
Thanks so much for your wonderful feedback!
We're delighted to hear youre happy with how your oven and BBQ turned out. Our team always aims to deliver top-quality results, so it's great to know you found the service professional and efficient.
We appreciate your support and look forward to helping again in the future!
The upholstery cleaning service was carried out professionally.
The furniture looked much cleaner and fresher after the service.
The process was smooth and well organized.
Overall, the service met expectations.
The oven cleaning service was efficient and left the oven looking noticeably cleaner. The work was carried out smoothly and without any issues.
Thanks so much for your feedback! We're glad to hear the oven clean went smoothly and made a noticeable difference. If you ever need help with anything else, were just a call away!
The oven cleaning service was done well and left the oven looking clean and fresh. The service was quick and professional. I’m happy with the results.
Thanks so much for your kind words! We're thrilled to hear you were happy with the oven clean and that our team delivered both quality and efficiency. If you ever need us again, we'd love to help!
excellent and reliable cleaning service . the work was very detailed .
Hi Milo, thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Professional and high-quality cleaning service. The team was very efficient, and the place was left clean, fresh, and well organized.
Hi Lina, thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
One of the best cleaning services I’ve used. Professional work and great attention to detail.
Thank you so much for your kind words! Were really happy to hear you were pleased with the service and the attention to detail. It means a lot to our team, and we truly appreciate you taking the time to leave a review. We look forward to helping you again in the future!
Great experience with this cleaning company. The service was fast, professional, and very thorough. Everything looked perfect after they finished.
very professional and highly recpmmended. the place was left spotless.
Thank you for the great feedback! Were so glad to hear you were happy with the results. Im doing my best to keep the service professional and consistentWe appreciate the recommendation!
Highly recommend Optima Cleaners! They did an incredible job cleaning my oven and BBQ, spotless results and excellent attention to detail. The service was professional and efficient, and I couldn’t be happier with the outcome.
Hi Robyn, thank you for your wonderful feedback! Were glad to hear you were happy with our cleaning service. We appreciate you choosing Optima Cleaners. If you ever need assistance in the future, the Optima team is always here to help!
Great cleaning service with very good attention to detail. The team was professional and on time, and the place was left very clean and fresh. I’m really satisfied and would recommend them.
Thank you so much for your kind words! We're absolutely thrilled to hear that you were happy with the service, and that our teams attention to detail, professionalism, and punctuality stood out. Its always our mission to leave every space sparkling clean and every customer smiling.
Please know Ill always do my very best to assist you whenever you need us againyour satisfaction genuinely means a lot to us. Thanks again for recommending us, and we hope to welcome you back soon!
Optima Cleaners did an amazing job cleaning my oven and BBQ after the holidays and New Year. Both were in really bad shape from all the cooking, and they made them look almost brand new again! They were professional, on time, and very thorough. No grease, no smells -just spotless results. Highly recommend their oven and BBQ cleaning service!
Hi Joanna, thank you for your kind feedback! We're happy to hear you are satisfied with our cleaning service. We appreciate you choosing Optima Cleaners and look forward to helping you again in the future!
Optima Cleaners did an amazing job! They completely removed all the grease and burn marks from my oven-it honestly looks like I have a brand-new oven again. I’m so impressed with the quality of their work and attention to detail. Highly recommend them to anyone looking for a deep, professional clean. Thanks again, Optima Cleaners!
Hi Jack, Thank you for your kind feedback! We're happy to hear you are satisfied with our cleaning service. We appreciate you choosing Optima Cleaners and look forward to helping you again in the future!
Very professional cleaning team, always on time and efficient.
Hi Lndie, Thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Thank you to Optima Cleaners for the excellent oven cleaning service. The results were amazing and my oven looks like new again. The team was professional and did a really thorough job. Highly recommend!
Thank you so much for your kind words! We're thrilled to hear that you're happy with the oven cleaning results and that the team delivered a great experience. We really appreciate your recommendation and look forward to helping you again in the future!
Very high-quality cleaning service.
Everything was perfectly clean and well organiz.
Hi Victor, Thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Great cleaning service with noticeable results.
Professional, efficient, and definitely worth recommending.
Hi Peter, Thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
On time, highly professional both carpet and windows. Windows spotless both inside and outside, including sills despite high temperatures. Highly recommended.
Thank you so much for your kind review!
Were delighted to hear you were happy with both the carpet and window cleaning, especially given the high temperatures on the day. Our team always aims to deliver spotless results, inside and out, and its great to know that came through.
We really appreciate the recommendation and look forward to helping you again whenever you need us
Professional and trustworthy cleaning company.
They cleaned every corner carefully and efficiently.
I’m happy with the service and would definitely recommend them.
Hi Paul, Thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Outstanding cleaning service from start to finish.
The staff was polite, hardworking, and well organized.
I’m very satisfied with the results and will use them again.
Hi John, Thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Very reliable and efficient cleaning company.
They did an amazing job and left everything perfectly clean.
Great service at a fair price.
Hi David, Thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Excellent cleaning service with great attention to detail.
The team was professional, punctual, and very friendly.
My place looks spotless and fresh. I highly recommend them.
Hi Michael, Thank you for taking the time to leave us a kind review! We are glad to hear that you were happy with our cleaning service. We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Hi Beverley,
We are sorry to read about your experience and how disappointing this was for you. This is certainly not the standard we aim to deliver, and I completely understand your frustration based on what youve described.
We take feedback like this seriously, especially when multiple areas have been highlighted. We would like the opportunity to review this properly and make things right for you.
Our team has already reached out to you directly so we can look into this in detail, including reviewing any photos you have and discussing a fair resolution. Were committed to handling this professionally and ensuring your concerns are addressed properly.
Please check your messages when you have a moment, and well make this a priority to resolve for you.