3 reviews about O'Brien AutoGlass Brooklyn

verified email - 18 May 2024

Really poor quality windscreen replacement

I had a new windscreen fitted 3 days ago and driving from Geelong in the pouring rain last night on freeway 100km and bam the left side and right side windscreen seal fully off flapping around with only cms atttached. I pulled into service centre and couldn’t believe what happened. Called my insurance and only cover 20km tow and I was 60km from home. Couldn’t afford $500 for tow and Uber $140+
Had no choice but to get a whole lot of paper towels to dry the windscreen to cloth tape the seals down. Stopped every service centre exit to redo. I was so scared all the way home 80km max. NOT HAPPY JAN

verified email - 04 Feb 2016

Do not use, these guys came out 3 times to replace the side window glass all 3 times they had the incorrect glass. The final time they installed the wrong tint, argued it was correct and damaged my door trim. This was on a 150k car. Don't use them

Approximate cost: $1700

verified email - 22 Mar 2013

One phone call was all it took. I was given a choice of times, each with a four hour window. At 8am a call advised the service would be at noon. Lance arrived and was set up ready to start at noon. I was advised the job of windscreen replacement would take one hour, it did take 57 minutes. All stickers and tags were on the new windscreen. Excellent service was received from Lance.

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