I hate having to go here, but because we don't have an Apple Store in Adelaide, it's one of the only places I can go to get my mac serviced. When I used to have an iMac, they would take weeks to service it, and one time I had a graphics glitch, and after several weeks of service they gave it back and said nothings wrong, and then made me pay around $70 even though they didn't do anything.
And then last year I took in my MBP for service and a battery replacement and I gave them the charger when I handed it in for repair, but when it was picked up they said that I didn't give them a charger, and it was a huge hassle to get it back from them.
If we had an Apple Store, I would definitely go there rather than have to go here again.