MNSC

Would give MNSC 0 stars if that was an option. Business owner is incompetent, dishonest, unscrupulous. Had my Toyota Hilux’s battery replaced by Chris Peile on 28 June 2019 and had endless problems with it after that. Constant flat battery, issues with the alarm, issues with the headlamps. Took my ute back to him twice in September as the battery was still under warranty but he denied the problem even though three Roadside Assistance mechanics confirmed the battery needed replacing. I then took it to MyCar Tyre & Auto Service who stated that the incorrect battery had been installed, the battery harness was stretched and damaged, and so were the terminals. Took my Ute to J&F Motors for a second opinion and their mechanic confirmed the issue and referred me to an auto electrician who replaced the faulty, incorrect battery, and corrected the cables. I asked Chris Peile to reimburse me $285.00 for the new battery and the diagnosis but he refuses to pay the money. Will not comply with the Australian Consumer Law to pay me this minimal amount, even though his incompetence cost me hundreds of dollars more than that. Regret getting him to install the battery given my previous experience with MNSC on 9 November 2019 when one of his mechanics stuffed up my ute whilst replacing the alternator and doing minor repairs. Thought at that time that they had no idea what they were doing. In my defense, however, as an elderly person with significant disabilities and no assistance, I went back to MNSC because it was the closest Service Centre to me and I was assured that Chris Peile would install the battery himself, which I thought would be a simple task for a mechanic. Clearly, he’s not up to the job. Now have to take the matter to VCAT for any chance to get my money back, which shows what kind of person this business owner is.

I have a 1994 Toyota Hilux and repairs were done in November 2016 for a good price. Had concerns about my gear box a couple of days ago as I was having difficulty getting it into reverse. I asked Robyn if one of the mechanics would be able to check it for me and also asked if they would let me know if a minor service is required. Expecting bad news it was a relief when Ralph informed me that there is nothing wrong with the gear box and he also gave me a tip on what to do if I struggle with the gears. He said that a service is not necessary right now and that I could still wait a couple of months to have that done. It is a relief for an old lady like myself, who is ignorant about motor vehicles, to know that one is dealing with a reputable service centre and with people who are honest in their business practices. Not easy to find these days. Thank you Ralph, Mark, and Robyn.