Mirror and Image

5.0 30 reviews
Quality 4.9 Service 5.0 Value 5.0

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Awards

2018 Service Award 2018 Service Award
2017 Service Award 2017 Service Award

Reviews (30)

5.0
30 reviews
Excellent
30
Great
0
Average
0
Poor
0
Horrible
0
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LL
lesleyl492 30 Oct 2018 1 review · 400 points

Great service from Karen and Rob. They came to the house and showed us a selection of their beautiful mirrors, swapping and changing designs as required. Nothing was too much trouble for them and with their help and expertise, we settled on the perfect mirror for us. Thank you for your prompt and friendly service. Highly recommended. Lesley, Tapping

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 30 Oct 2018

Thank you so much for your wonderful review. It's lovely to get such positive feedback and I'm glad we could be of help. Big hug for Hugo!

NS
neha-s 09 Oct 2018 1 review · 400 points

We have got Strobe Mirror from Karen for our office premises and it looks perfect in our reception area. Really good quality mirrors and excellent service from Karen. Very friendly. I will highly recommend if you are planning to invest in beautiful mirrors. Worth it!!!

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 09 Oct 2018

Thanks Neha. So glad you like the mirror.

SM
suem905 25 Aug 2018 1 review · 600 points

Absolutely magnificent mirrors. Any size and style to suit. Brilliant service. Nothing else like these mirrors in Perth. Highly recommended.

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 25 Aug 2018

Thanks so much for your lovely review and I'm glad you like our mirrors. Have a great holiday!

NH
neilh771 04 Jul 2018 1 review · 400 points

Excellent service and good quality materials, Karen was fantastic helping us to make our choice and bringing the mirrors to try at our home.
Highly recommended by us

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $700

AW
andreww109 07 Jun 2018 1 review · 600 points

The service is fantastic. We were given the opportunity to have mirrors brought to our home to enable us to make an informed choice as to what mirror would suit best. Nothing was too much trouble for Karen.We are very happy and would recommend Karen and her company to anyone looking to buy a quality mirror.
Andrew and Isabelle.

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 07 Jun 2018

Thank you so much for your review. It's lovely to know that our service is appreciated and that it really helps our customers to choose the right mirror for their home. Many, many thanks. All the best. Karen

TT
terryt365 06 Jun 2018 1 review · 600 points

Fantastic company Karen comes to your home with a van full of mirrors for you to try in the area that you want.The mirrors are of the finest quality all with exceptional designs.
There is no pressure to buy from Karen who is more than helpful,we highly recommend this company if your looking for something special in a mirror.

Denise & Terry

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 07 Jun 2018

Thank you for such a lovely review - I'm so glad we found the perfect mirror for your lounge room area.
It really was a pleasure meeting you both.
All the best. Karen

LB
dcfb3114 15 Mar 2018 1 review · 600 points

Prompt and friendly service. Karen came to my home with a full selection of mirrors and good advice. Very happy with the quality and service.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $770

SC
suec922 12 Mar 2018 1 review · 600 points

Karen offers a prompt and friendly service. Nothing was too much trouble. I highly recommend Mirror and Image.

Quality
5/5
Service
5/5
Value
5/5
HT
bba2373f 16 Dec 2017 1 review · 600 points

Mirror and Image offers an excellent service, coming to your home with a wide range of mirrors to try. Very friendly people - nothing is too much trouble. I would definitely recommend them.

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 16 Dec 2017

Many thanks for the review Helen. I'm sure the Athena mirror will look great when it's up on the wall. Hope you have a very Happy Christmas!

PF
00bc7f40 22 Nov 2017 1 review · 600 points

Karen arrived only a day after our phone enquiry with a van full of mirrors to choose from. A really great service.
The service they provide is excellent.

Quality
5/5
Service
5/5
Value
5/5
BM
brian-m385 13 Nov 2017 1 review · 600 points

Mirror and Image review.
Extremely helpful offering a professional service with a good variety of mirrors.

Quality
5/5
Service
5/5
Value
5/5
JS
jeanettes971 10 Nov 2017 1 review · 600 points

Fantastic company where they really care about their customers, not only at the point of sale but also with their exceptional post sale service. It not often that I can give this sort of review because Mirror & Image is just so fantastic. I bought 2 mirrors in 2014 and custom designed them. Unfortunately there was a manufacturing issue with both of them and on ringing Karen in 2016 and 2017 respectively both mirrors were replaced without question. I am so glad I went to Mirror and Image. Their product is superior (despite the small glitch stated above - which has now been rectified by the manufacturer) and their customer service is absolutely outstanding. I unreservedly recommend this company.

Quality
5/5
Service
5/5
Value
5/5
BP
berniep527 10 Nov 2017 1 review · 600 points

Very good service. Karen was helpful and professional. I will definitely recommend this business to anyone!

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $699

Reply from Mirror and Image 10 Nov 2017

Thanks Bernie! It was lovely meeting you and Cynthia. All the best. Karen

LD
louised383 28 Sep 2017 1 review · 600 points

Fabulous service from Karen. She certainly knows her mirrors! After searching for over 2 years, it was wonderful to have the perfect mirror found in minutes, and delivered to my home. Now to get hubby to hang it! Thank you.

Quality
5/5
Service
5/5
Value
5/5
RS
rajs640 09 Aug 2017 1 review · 400 points

Don't know what to say. These guys are amazing. So much love and dedication. We are very happy with their work. Well done folks

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $800

Reply from Mirror and Image 09 Aug 2017

Thanks so much Raj. It's fantastic when we get such positive feedback as we try so hard to make our mirror service enjoyable.
Hope all's good with you. Cheers. Karen

MC
maribellec 07 Aug 2017 1 review · 600 points

Great experience. Never had anything like this before. Karen is such a wonderful lady, so easy to deal with. Definitely recommend to my friends! If there's a 6th star, I would rate 6! :-)

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 08 Aug 2017

Thanks for the lovely review Belle. It was a pleasure meeting you and I'm sure the Strobe mirror will look fantastic. Hope to see you again sometime! All the best. Karen

RS
roys813 31 Jul 2017 1 review · 400 points

Owner very helpful and knowledgeable , willing to spend time to ensure you get the correct mirror and willingly go to residences to make sure correct fit for location.

Quality
5/5
Service
5/5
Value
5/5
KW
kerriew723 28 Jul 2017 1 review · 400 points

Well after a long and tireless effort by Karen, we finally have our beautiful new mirror hanging on the wall. Thank you so much for your help (loan mirror) and assistance in choosing this very stylish mirror that looks stunning above our lounge. Always a cheerful happy attitude, thanks Karen. Will certainly recommend to others, cheers Kerrie.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $1300

Reply from Mirror and Image 28 Jul 2017

Thanks for your patience, Kerrie! It took a while but I think it was well worth the wait! all the best. Karen

SP
sharonp292 26 Jul 2017 1 review · 600 points

Karen was very knowledgeable and had helpful advice and suggestions.
I was pleased to have the opportunity of seeing the mirrors in situ which gives a better perspective of size and location.
I needed to see several mirrors to make an informed choice and was satisfied knowing I had choices in selection.

Quality
5/5
Service
5/5
Value
5/5
JD
jo-annd 22 Jul 2017 1 review · 600 points

Karen arrived on time and was friendly and helpful! Selection of mirror was quick and easy. We're very happy.

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 26 Jul 2017

Many thanks for your comments, Jo-Ann. I'm sure the Mayfair will look fantastic when it's up on the wall. All the best!

AR
adrianr93 09 Jul 2017 1 review · 600 points

I am very pleased with the assistance and choice provided to me and the quality mirrors offered by Mirror & Image--very pleased

Quality
4/5
Service
4/5
Value
4/5
Reply from Mirror and Image 09 Jul 2017

Many thanks for your kind comments, Adrian. It was a pleasure meeting you and Maureen and I hope the mirror looks lovely now it's up! All the best. Karen

JM
jamie-m545 01 Jul 2017 1 review · 600 points

Very professional and friendly service. The best part is being able to physically see the various mirror options on your wall before you buy.

Quality
5/5
Service
5/5
Value
5/5
SB
steveb250 06 Jun 2017 1 review · 600 points

My wife and I chose the Lauren mirror with smoked edges for our new home. It looks very classy. Great service. Great mirrors.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $660

BP
barbarap301 29 May 2017 1 review · 600 points

I found this company online. Their website is comprehensive and easy to navigate. My request was responded to within 24 hours. The mirrors were delivered for selection within 3 days. The service was friendly, professional and the best I have encountered in many years. Even if you don't really need a mirror, it's worth getting one just for the experience!

Quality
5/5
Service
5/5
Value
5/5
SR
sandir313 29 May 2017 1 review · 600 points

Right from the first phone call, Karen was so helpful. She was more than happy to fit in with our needs and no fuss. On time and quick. Obviously very experienced with unloading and packaging. Helpful with selection of style/size of mirror and with selection of where to hang it for best reflection.
Recommend absolutely.

Quality
4/5
Service
5/5
Value
5/5
PW
philw463 12 May 2017 1 review · 600 points

Mirror and Image supplied us with a Seattle mirror to hang over our dining table. It makes the room look twice as big! Brilliant service and so easy having it brought to our home instead of traipsing round shops.

Quality
5/5
Service
5/5
Value
5/5
BN
beckyn328 12 May 2017 1 review · 600 points

We've bought a few different mirrors from Mirror and Image and they all look wonderful. I even bought one for my friend's birthday present! We love the different designs and it's so easy to choose the right mirror when you can try them in your home before buying. Karen's easy to deal with and offered some great advice about where to hang a mirror to get the best reflection. Very happy.

Quality
5/5
Service
5/5
Value
5/5
CP
ciliap 12 May 2017 1 review · 600 points

I would definitely recommend Mirror and Image. My mirror looks fantastic and I'm so happy with it. Karen's very friendly and offered really good advice. Great customer service and a lovely mirror. Thank you!

Quality
5/5
Service
5/5
Value
5/5
SM
sheilam953 26 Apr 2017 1 review · 600 points

Thanks so much for your advice today, Karen! The mirror is perfect and looks fabulous. We're very happy with your service.

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 26 Apr 2017

Many thanks, Sheila, and thanks for the wonderful photos!

AT
alisont152 25 Apr 2017 1 review · 600 points

Karen provided a brilliant, non- pushy and patient service. She visited my home with a selection of mirrors and I was able to see what the finished result would be. I had been unable to find a mirror that I liked in any shops, they all seemed to be the same. Karen has a large selection of sizes and designs, modern and traditional.The high quality mirror looks fantastic in my hallway and I would recommend Mirror and Image to anyone.

Quality
5/5
Service
5/5
Value
5/5
Reply from Mirror and Image 25 Apr 2017

Thanks for your lovely comments, Alison -
It's always great to get customer feedback.
It was so nice to meet you and we're so glad you like your new mirror. Cheers and all the best. Karen

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