KFC

I went to this KFC for the first time yesterday. I was excited to see that the Hot n Spicy chicken was back, which is a favourite of mine from way back!

When I got there it was pretty busy, but even for how busy it was the wait was very long. The service was slow and disorganized. I finally got to the front of the queue to wait another couple of minutes while the Girl serving me wandered off with no explanation. Finally, I got to put in my order to find out that when she went to complete it that there was no Hot n Spicy available and wouldn't be for 20 minutes. I understand that this can happen at busy times, but being a big seller you would think that they would do better. I watched the girl complete my order, then put it under the heat lamp and wander off. I didn't see her again for another couple of minutes....again, no explanation. I found the service appalling. I have worked in this type of place and understand the demands involved, but a simple explanation to the customer is absolutely necessary when leaving the counter. I finally got to paying time and found out that they their receipt machine was broken so I couldn't sign for my payment (security risk there).

The children and I found a table and it was filthy. I had to clear it of old food and clean the table with the few serviettes that were given to me. It certainly wasn't hygienic.

Overall, I found the visit extremely disappojnting. I went specifically for a menu item that wasn't even available at the time. The service was poor and unfriendly. The restaurant was dirty.