Joy Jump

WARNING – WHAT EVER YOU DO - DO NOT PURCHASE GOODS FROM JOY-JUMP!!!!

I purchase some water products for the kids online through Joy Jump Joy Jump Creations – [redacted name], thinking they were an Australian based Company, and was quoted an amount $1305.00. I paid half on 29/11/16 $808.28 to proceed with quotation, and balance of $530.00 paid 9/12/16 once completed, and also asked about postage and handling before I said to proceed.

Their suppliers are in China (and I believe he might be too), but when it was shipped to Australia, I then somehow became the importer and had to pay all these additional fees that I certainly wasn’t informed or aware of. Thats why I order through an Australian business in the first place. They then needed to supply all the shipping details and packing list and declarations, which I had to ask them for so that customs could release the items and was charged an additional $272.82 to Navia Logistics for import fees & port charges and then once collected a further $324.50 for customs clearance fees so a total of $597.32 extra which I was not informed of or quoted as price was $1305 which included $270.00 shipping fees to Melbourne.

I tried to settle the matter through the company directly by many emails with no results, so therefore contacted NSW Fair Trading to try and resolve this dispute. I was requesting reimbursement for undisclosed fees and charges. I have also received the incorrect item, than what I initially ordered and saw on their website, they even sent me a picture of the original one I order saying its ready to be shipped. He assured me he will rectify and replace at no extra fees or charges, but to date I have still not received, and he declined to resolve this matter, so therefore I needed to go through NCAT to pursue further proceedings.

I then decided since it has taken over 5 months of continuous emails and his offer of keeping the incorrect product and would refund $200, that we would blow up the trampoline, and after only about 1 minute of use, we could hear air leaking and therefore found it to be faulty/defective, it was leaking at the seam where the stitching. I sent him video evidence of the leak

I went through the NSW Civil & Administrative Tribunal, and provided then with all communication made via email (thank god), which was a total of 89 pages and USB evidence who then awarded me:-

On 11-Apr-2017 the following orders were made:

1. The Tribunal is satisfied that service of notice of the hearing has been duly served on the
respondent and the Tribunal considers justice requires the matter be dealt with in the absence
of the party.

2. [redacted name] c/- Joy-Jump 6B Sara Jane Close KANWAL NSW 2259
Australia is to pay KERRYN EDDY 3770 Australia the sum of
$1347.32 on or before 02-May-2017.

Reasons:
• $1347.32 Refund of money paid for trampoline that was not of acceptable quality and not fit
for purpose ($750.00); compensation for breach of contract (additional charges paid by
consumer that were not disclosed by supplier and not payable by the consumer in accordance
with the contract) ($597.32).

His response was “Please note there is no refund available and it is our company policy - You used it and a minor leak occur as I already said you can use the repair kit for minor leaks that may occur”

The kids only used it for about a minute before they could hear the sound of air leaking, which is coming from the underside where the stitching is. The trampoline is made for bouncing and that’s all they did, it wasn’t miss used, only doing what it is supposed to be designed for.

The trampoline is only brand new and therefore shouldn’t need to be repaired after only a minute of jumping, I would expect at least after 12 months of heavy usage.

His response was “As you didn't pay any money to Australia it is not any liability from Australia it all were processed in China .Any debt collector or any one comes it will be handled accordingly” so lucky for me I paid through Paypal (thank God), whatever you do, do not pay them directly into their bank account or wire transfer as that is what they requested.

I have now lodge a dispute through Paypal and this matter is still ongoing – I will inform you further once I know more!!!

Whatever you do, don’t use them – very dodgy

Approximate cost: $1000