Jackie is extremely charismatic, and welcoming. The clothing is lovely and the store is clean.
I've always felt the vibe in the store was incredibley comfortable.
Only thing that could improve are prices (but I'd prefer everything to be cheaper) they are reasonable. The clothes are worth the cost. They're made of quality materials.
Jackie is also very knowledgeable, she gives care advice etc. And taught me how to unshrink my wool jumper. She goes over and above for her customers!