Hunter Express

Got a message to say my delivery was one hour away and I can watch the van on the map to see it coming.
For 4 hours it kinda skirted around my place and told me I was fourth in line. Van went to maccas then drove miles away to a house and sat there for 2 hours. Driver obviously decided to go home and call it a day. Then he must have turned off his tracking as van disappeared. Left work early based on my message I got.

To whom it may concern or care?
I am appalled at the failed attempt your company didn’t do yesterday.
I paid $875.27 to your company to deliver a parcel(s)
It was my son’s 14th birthday, and he never got his present(s) there were 3 packages to be delivered.
A white van turned up at our house at 12.25pm
No one got out of the van to ring the front doorbell to let us you that you were there, although we could see you in clear sight, my wife’s office is next to the front door.
My wife works from home, she seen the van, and assumed that someone would get out and ring the doorbell, where our whole family gets LIVE alerts to our phones.
I was watching the van on our many home security cameras at work when I got the notification that someone was in our driveway.
Our front door camera also showed the white van.
The van sat there for a few moments then just took off, then I received a message saying on the tracking app, that a card was left.
I can tell you that whoever was in the van didn’t leave a card or attempt to ring the doorbell or even get out of the van.
My son was so upset, so are we, his birthday party wasn’t as fun as it was meant to be, and we had organised people to lift the package.
Do you understand how inconvenient this has been? Let alone disappointing!
I will never purchase a product when I find out that you are the courier for my purchase.

Worst courier ever to the point that I've actively avoided to shop at the store that I really like just because they use this company for their delivery.

It's never been smooth experience with them, but in the current specific instance, they "missed" the delivery (even though I stayed home all day) - that's fine. Then every single day since, they keep telling you it's coming today, with estimated time that keeps changing by the hour on their tracking, until it disappears and they never arrive at all at the end of the day. Rinse and repeat the next day, same thing. You just have to stay home all day every day all week, and nobody ever turns up.

But THE WORST part is the arrogance of their customer service. When I called and respectfully asked for a new ETA date (because the website still said yesterday), she uncaringly answered "it'll get delivered whenever it gets delivered". As someone who has worked in delivery before, I know that "whenever" is not an acceptable timeframe for a delivery business. I pressed her for a narrower answer (this week, next week, next month?), perhaps from her colleagues, but she insisted nobody knew, then proceeded to scold me, went into a long monologue about how I had been wasting her time, then hung up the phone.

I was shocked, but mostly annoyed I had to call back and wait in another long queue. A nicer staff picked up this time and effortlessly gave me a helpful answer: "it's scheduled for tomorrow". Suddenly a very specific timeframe! So someone DID have an answer. What was with all the attitude of the other person then? Anyway I waited the next day, they failed to turn up, didn't send any message or reschedule. Typical.

People in this company really have zero respect for your time, and sound like they hate you. They don't have the slightest empathy and appreciation for your time. They'll sit on your parcel and will make you wait patiently at home every single day all week with their "we'll bring it to you whenever bring it to you" attitude, and expect you to feel grateful that they'd even talk to you. When they tell you they're coming today, they'll casually (and frequently) abandon it without telling you anything, and they'll scold you if they feel slightly pressured. They don't act like they even want to be in the delivery business at all, and will tell you on your face that you've wasted their time for being their customer. There's no redeeming quality about this company.

It's a real shame that one of my favorite shops uses these guys. Why on earth would they use these guys? After repeated awful experience with this courier, I've decided I can't shop there again even though they're the cheapest. A colossal waste of time and mental health. This has happened several times, and I always feel insulted whenever I deal with them. I almost have to beg them to provide the most basic service they can possibly get away with without getting sued. I don't know how they manage to stay in business thus far. I wish shops would disclose which courier company they use before I place an order.
First time I ever felt the urge to create an account here just to write this review.

Worst delivery service I have ever experienced. Had bought furniture that was supposed to be delivered with hunter express. First piece was supposed to arrive at 11am, I was waiting at home until 2pm until it finally arrived. Second delivery was scheduled for July 5th, and for over a week after the due date it was still saying "scheduled for delivery on July 5th". When the tracking finally updated the delivery to July 11th, 10.45 am, I stayed home from work. Throughout the day, the delivery got postponed to later and later, until at 4pm, it eventually disappeared and simply said "delivery is rescheduled". When calling the customer service, the lady on the phone was incredibly unfriendly, and just said "it is rescheduled for tomorrow, I cannot confirm it will actually arrive tomorrow either, you will just have to wait and see if it does". Can absolutely not recommend!

Delivered half my package. No obvious contact number. Had to find on word of mouth. Then they sent me through 6 different robots to end up on a page where an option is 'not receiving all of your delivery' only to play some automatic voice mail on how it happens and it's not their problem so contact person who sent the package since they will have the tracking info. Like, why wouldn't you have all the info? Garbage.

There is nothing express about Hunter Express at all.
Definately would not recommend this company at all. Absolutely useless and the customer service staff are a disgrace. An item was supposed to be delivered a week ago. Called with no ETA for delivery then the next day was scanned as on board for delivery. within an hour was returned to the depot undelivered. Called again to find out why it wasn't delivered to be told it will be delivered tomorrow. The next day was still not delivered. Called again with no ETA it may be delivered next week. This item has been in your local warehouse for over a week. WHY SHOULD I PAY OVER $200 COURIER FEE FOR SOMETHING THAT CANT BE DELIVERED WITHIN A WEEK OF THE ESTIMATED DELIVERY TIMEFRAME and with no help from the company I will be processing a chargeback on the payment.

The services offered by Hunter express deserves no Star.
First the items arrived later than estimated due to logistics issues as I was told. Whenever I called their Customer service number, no help or information about my item is provided.
Finally, I received an email that the item was out for delivery and after two days I had still not received it. On the third day after receiving 'out for delivery' email, I saw my item at the front of my house with an anonymous note from someone on my street saying "It was dropped off at the wrong address without knocking on their door". (thanks to the good neighbors on my street).
It would be good if they have a system that sends message (SMS) to advice customers that parcels have been delivered.

Hunter Express is the worst courier service in Australia.
Ordered a product in Amazon and it was expected to be delivered on a certain date by Hunter Express . But they misdirected the package from one city to another and I had to call the customer service every day to check the status of the package. I understand mistake happens but even after that, when the item came back to the city where it needs to be delivered, they kept the package with them. They were not expediting the process as they have made the mistake. I called them multiple times to fast track the delivery as it is back in the city, but they were not willing to deliver it sooner. Hunter Express is the worst courier service I had ever dealt with .

I bought a king size bed and mattress from Tommy Swiss and I had one of the worst delivery experience in my life with the shipping company that Tommy Swiss is using "Hunter Express".

Terrible delays, worst customer service and delivery persons ever! The delivery was postponed for several days and no one is willing to give you an update, you contact Tommy Swiss they direct you to contact Hunter Express and vice versa.

Also, the order was delivered on 3 different shipments on different dates.

All that besides that the delivery guy left the bed frame on the natural kerb outside my house.. which could have been taken by anyone if I'm not home.

Just AVOID THEM.

I will not purchase from a seller that uses Hunter Express, because my experience and research suggests that they are unable to cope. I note that they are not turning away any business despite being unable to deliver items.

My experience: Brisbane->Sydney. The three parcels arrived in Sydney and 2 of the three were delivered in reasonable time. The third was not delivered, with no update/explanation/attempted delivery for the next 15 days.

It is not possible to speak to H.E. so I speak to the seller. The seller says that H.E. do not respond to enquiries from the seller either. I have tried to follow up every day.

I am seeking a refund and strongly advising anyone in Sydney not to use HE. In other regions they may be totally fine, but not in Sydney.

Also note that it is hard to raise a complaint or refer to ombudsman so as receiver you have no real recourse.

To any companies using this company they do not listen to instructions. Do you want your reputation to be the same as this company as that is what happens when you hire them to represent you. Do you want people to avoid you because you use this company (i now check and any place using these guys I won't touch), if so then go ahead hire them for deliveries, your loss not mine!

PLEASE DON'T USE THIS COMPANY!!!

I ordered via mydeal.com.au a bed frame and mattress. So I understand covid is happening but that is no excuse for poor service. So my boyfriend was at the new apartment and heard the bell ring he went out to check and a package was left out. No calls or messages to ensure we were home nothing. And this aparenly was only 1 the bedhead the rest came much later.

I tried calling but spent most of the day on hold for hours untill it cut out. I tried the Facebook page and got to talk to someone however they blocked me. I spoke to mydeals who say to contact the delivery company and it appeared to go back and forth. Online it said it was delivered.

As this was taking so long I ordered a sofabed as a backup from fantastic furniture but again it's with these guys with the same timeframes. I asked for that to be cancelled and they asked me to call the delivery company so I explained why I wouldn't. I was told someone spoke to them and cancelled the order.

So it was bought here and left. My boyfirend tried to tell the delivery person this and they yelled at him saying they were parked on the road had other deliveries. This was a night of anxiety as we had to keep it outside and wrap it in a tarpolen untill I was chasing fantastic funiture the next day. This was a terrible experience and I will from now on not use businesses who have hunter express as the delivery company.

I received one out of two parcels ordered. Had to phone four times to try and track and receive an eta. After repeatativly recieving no outcome and rude customer service, I was told they had no idea and as it had been so long I should contact the supplier and ask them to send out the product again. No apologies or accountability taken there end. If you are a business on the end of a supply chain, I would avoid hunter express at all cost, not a good look for your company.

To be clear, I would never willingly use this service again. Even though their website promotes Service, help being a phone call away...... This is not my experience !

Top dollar cost to move a package from Sydney to Melbourne in 5 days, I cant fathom how this took so long.

I have been watching the tracking update on the portal for several days, as my package zig zags across Victoria, going to every direction, other than the right direction towards the delivery address.

Update -
I have now received my package, while there were a few holes in the box, the contents were in good working order.

There were no updates for 7 days on my tracking consignment, so I called HE customer services. First, by choosing the right options on my phone, it took me through a robot information again and again. I had to press '1', to talk with an operator. The operator who answered my phone said that it takes another 5/up to 5 days for the consignment to arrive. She was very rude and she hung up on me. I called again, the second operator was nicer and respectful. However, because there is No Customer Service Available and the employees are treating so badly their customers, I would never use this service again.

After purchase, I specifically requested information from Hunter about delivery as I am not at home most days and would need to arrange to be there to meet them. There was NO communication at all and I was not aware about the delivery. I got home to find 2 boxes (the third had not arrived) had been delivered but were 10 metres inside the locked gate which would have been impossible to achieve without climbing the wall. I called to inquire and was told very rudely by 'customer service' that the driver denied this and would not even listen to my questions. She proceeded to tell me she would cancel the remaining delivery and then simply hung up the phone....Exceptionally rude. Even the company I purchased from admitted difficulty communicating with them. I would advise checking which delivery company your retailer uses and avoid any that use Hunter express.