GraysOnline.com.au

I would give 0 stars if possible. I purchased a diamond from Grays Online that was advertised as Argyle certified. After copious back-and-forth and repeated requests, they failed to provide any legitimate documentation to prove Argyle certified- as outlined in the ad description.

To make matters worse, the valuer they went through later clarified that the diamond is not Argyle certified and even stated he didn’t know why it was advertised as such. This is misleading at best, and dishonest at worst.

Grays Online hides behind being “just the middleman” and takes no accountability when sellers misrepresent what they are selling. In reality, they facilitate these sales and should be responsible for ensuring items are accurately described and the seller BN3 Coins in NSW didn't respond to emails.

Between the misrepresentation, refusal to provide proper certification, and lack of accountability, I can only describe this as a rip-off. BUYER BEWARE do not trust the descriptions on their auctions, especially with high-value items like diamonds. https://www.grays.com/lot/0008-2567917/fine-jewellery/0-30-carat-fancy-deep-brown-pink-argyle-certified

Lack Lustre Customer Service I have 5 order awaiting delivery
I have 5 order awaiting delivery, the first 2 puirchases are well over due Aust Post states delayed? Tried to communicate with Graysonline Customer Service they said they would ger back to me in 1-2 business days they didn't. Tried to contact Chris Corbin CEO of Graysonline, his email bounced back stating his in-tray was full? Either he is incompetent, or avoid customer contact owing to the shabby company he is CEO for.
I now get replies from Customer Services stating your file has been updated? I need answers not excuses. They are doing nothing to fix the problem, even though they debited the Money over a week ago?
I have been with Graysonline for over 20 years and have found their lack of support disgraceful

Do not trust them. Sold vehicle unregistered. But was still registered in the previous owners name. Therefore it was useless to me as I could not change the registration into my name customer service is terrible. No one was able to even understand what I was talking about let alone fix it. No resolution was ever found. I just had to wait until the registration ran out from the previous owner before I could use the vehicle.

Grays.com misrepresented some wine I purchased from them back in January of this year. I contacted them and pointed out that the wine they had shipped was the cheaper variety of the same label but from a completely different state. the wine they listed, and I thought I was buying, was a much superior wine that typically sold for at least $5-6/bottle more. I chose to invoke their return policy and what ensued was the absolute worst customer experience I have ever had the displeasure of experiencing, they sent incorrect product and yet expected me to do all the leg work to return the items. I won’t go into detail but suffice to say, I only received a full refund in April of this year after finally resorting to lodging a dispute with PayPal. Their ‘customer service’ appeared to go out of their way to stretch everything out, offering excuses and even suggesting returned goods which had been damaged in transit by their chosen courier service was in some way going to impact my refund. I even as a last ditch attempt, placed an escalation call to their H/O requesting a call back from a manager but achieved no response, even to this day. Do not be lured into thinking there is a good deal to be had here, just look at the shipping charges for wine, for me it is $16 per case with no volume breaks. If I could delete my account I certainly would, I will NEVER deal with Grays.com again.

I bought a car for $6.754. Undisclosed damages amount to over $10.000 including diff and gearbox. It's way beyond the market value. RAA inspecting can not detect these damages when driving around the yard at only 5km/hr. It's a serious joke. I went through all legal avenues and found that them and the seller are protected by the privacy act. You can't take them to court. They will give me $500 for it. My loss.

I purchased a "family car" for myself and kids, couldn't view in person due to covid border restrictions, trusted Grays listing and details, paid for the vehicle had it towed here to find out its useless to me. Contacted Grays about this surely being a mix up and was told it was my fault for not properly expecting it before purchase and only using their photos and sales description.
Did offer for me to use their service to resell the vehicle!

Never will I be back - ever.

Bought Ford ranger from grays online on 30/09 /21
Was very happy paid $22k Went with grays information they saying side mirror broken and poor seats apart from that it’s drivable. as we are in lockdown can’t do physical inspection of the car.
Placed my bid on the information they provided.

Took the car for RWC drove 5 km car doesn’t go over 60km mention that to the mechanic. He got back to me saying car needs new engine transmission gear box almost everything in the engine need to replace.

Contacted grays they said they can only put the car back on auction sale it to else like that.
Big company grays knows everything but put the on auction even it’s not in condition to drive.

Please don’t get conned my grays online

I would give no stars if it were possible, they take Your money then do not send Your goods, after over 6 weeks tell You they'll give the money back, great way to make.mobey on the short term money market, bid on Rugs and the one that was best value for Me to win will never be supplied, all the others that they made money on , except one, were supplied, rip-off scummy dogs, don't deal with them, I've got 2 washing machines and 2 plus cars that are boat anchors, told they were good but don't even start and washers leak like sieves, they sell junk and misrepresent it as functional. Worst company to deal with, customer service is non existent. I will not be buying again, anyone else want to join.Me in a class action against Grays?

Bought 6 laptops from them, 4 of them had the serial numbers scratched off for god knows what reason. I couldn't fault 3 of them so it almost seems like they do it on purpose so you have to scrap them instead of fix them and resell them.

Be very careful what you buy from them, if a laptop or desktop says it's faulty do not buy it no matter how good you are at fixing them unless you are happy to sell with scratched off serial numbers. The numbers are available in the BIOS anyway which makes it even more pointless.

I bought two items for $29 each, 40x40x40cm and light.

There was no freight calculation options anywhere, well there was but it showed as $0, until the invoice came.

Wow. $360 for Syd to Mel. Clearly making money on freight!

After 6 attempts to cancel the purchase with support, my only option was to pay 10% ($42) or my account would be suspended. Zero acknowledgement from anyone in support.

So, after years of a happy relationship with Grays Online, they are now happy to not have me as a customer.
Crazy business ethics!

I have bought 3 cars from grays online.
First 2 cars were fair and as per description.
The 3rd vehicle was a disaster.
The biggest oil leak I have ever seen with worker foot prints walking away back to the main office back rooms.
I didn't even get to sit in the vehicle or turn it on.
It has been 3 weeks since my full refund request.
I have been calling every 3 days and I get the same response "no update, please give us 2-3 days".
I am without a car and without my money during this pandemic and I am now struggling.
Worst customer service experience I have ever had.
I feel like I am purposely being ignored and brushed off.
I am still waiting for my refund.

Entered the on line bidding fiasco and I was the ‘winning’ bidder at their close of auction !! .... A very short time after the auction closed I was advised that my bid was unsuccessful !! .... Immediately I went back on line and sure enough, I had been out bid, after the auction closed ! .... The next day I logged onto their site and the details of the bidding history had been ‘adjusted’ to show that the successful bid was logged in just before close of auction !!...Fortunately for me and unfortunately for the auctioneers, I had taken copies of their bidding history sheet a very short time after the auction had finished and copies the next day, after their bidding sheet had been ‘adjusted’! .... I’m now waiting on Graysonline response to my complaint, I’m also seeking independent counsel regarding suitable actions available to me !
THE ACTIONS OF PEOPLE WITHIN THIS COMPANY DEMONSTRATED THAT THIS COMPANY CANNOT BE TRUSTED !

I've had reasonable experiences in the past, but recent purchases were very disappointing.
Their product descriptions are reliably INACCURATE and/or LAZY.

Buying from interstate, pre-inspection wasn't really a viable option, so I went with the description, 'used', and 'as-is', with superficial research online(for the wrongly described product!). We drove 900km to pick-up.

Only 'used' was accurate. They forgot to mention one item had been heavily dropped & damaged internally, and could not possibly operate again - ever. The second item was sold as an 'XXX', whereas it was in fact an 'OOO'.
It would help a lot if they could catalogue the products accurately, with informative photos, along with the compliance plate / model & serial number - so the buyer can research the product.

CAUTION: They should not sell electrical appliances with a plug attached - unless it has been certified as safe to operate. Mine weren't tagged -or- safe!

RECOMMENDATIONS: Only buy if you can inspect. GRAYS should improve their product listings.
Lying by omission is not a defence. As-is must be supported by an accurate description.

I'm not the only one caught here... the underbidder on both items was only 10% below my winning bids - it could have been them just as easily.

GRAYSONLINE - raise your act. I was lucky, in that I could dismantle and rebuild one item to a re-saleable standard. The other $350 goes into hard waste.

You only know how good a company is when a mistake happens and this company deals with mistakes really badly.

I ordered wine and was given the wrong order. I emailed the company and the person did not read my email properly and instead of resolving the wrong wine order he emailed me to say he was chasing up Toll.

I then phoned to sort this out and was told the process would be:
- toll would collect the wrong order (I would have to be at home)
-toll would the deliver the right order (i would need to be at home)

I asked that toll bring the right order and pick up the wrong order in the one transaction but that was not allowed.

I have now asked for a refund and will never use grays again. For 6 bottles of wine I will have to be home 3 days, it is simply not worth the trouble.

GreysOnline can offer value if you search carefully. Of course there is a risk you may buy something for more than it's worth but that is typical of any auction site. You do however have the chance of purchasing some items at a great price!
Read adverts carefully. If something is available second hand as is, think it over because if it is faulty you may have thrown away good money. Look for second hand items in working order and check that it works if you pick it up, before taking it home.

GreysOnline can be a great resource for buying items at a reduced price if you shop carefully and are patient.

I love graysonline, have bid & won on all sorts of things, jewellery, laptop, blue ray player, the sink & taps for my recent renovation, bedding, manchester & wine. Its a great all round site and if you are looking for something you desperately need ie I needed a sink for my kitchen, I paid $59 for s bowl & a half where its retail is over $600, its the taps one I paid $129 and the other $119 retail $350, delivery depending on where you live and the weight of the item, is reasonable and when you are bidding you have a buyers premium of 15%. Just prior to Christmas I bought a leather recliner valued at $1400 for $299... bargain... have to share this site.. yay!!
On reading some of the reviews in here that seem to be pretty negative, you have to know what you are buying, you need to check elsewhere if you are getting a bargain and if you are not sure 100% then dont buy it. I have had no issues with them, except once when they were on the ball straight away and in the end it was me not understanding how a sat nav works. Read the fine print and you wont pay more than you initially thought. All auctions have a buyers premium, both online & in the real world

I've been buying wine from here for about six months. Okay, the quality isn't always the best but experience teaches you the best years for certain varieties. The people who bag this site are not reading the fine print before they buy. IT'S AN AUCTION!!! You can't return it if you don't like it, once you've pushed "bid now" you have signed a contract that you will buy and like all auctions the auction keeps going until the highest bids are in. Read the fine print and you won't complain. I've paid as little as $2.50 a bottle.

Like most websites you have to be careful on this one, not because they are dihonest infact quite the opposite. what you read is what you get from these people, but that is the key point read everything and understand what you are buying and exactly what it is going to cost you before you hit that final confim bid button. Having said that I love Grays Online and buy from them all the time, many diffrent things over many years, from when they were just a little buisness and can tell you that their ethics and quality of goods has never changed, but its upto you to make sure you read the info correctly.