Received much cheaper quotes on my all insurances am in the process of changing from my current insurer to GIO. Saving me nearly $1000.00. Friendly service. Lets hope it continues next year
Approximate cost: $800
Just checked for a greenslip and the GIO was the cheapest on the greenslip calculater website under NRMA by about 15 bucks this year so looks like they get the gig!
I Decided to go with Gio for my car insurance. Because over the phone the woman said i will get a 5% discount if i get the greenslip and car insurance together. I went to pay in person. They didnt give me the discount cause they said my car is on "Finance" Which we already cleared everything over the phone. So now i am stuck with this insurer till June next year. I was fuming. Not happy. Obviously i will go to another. Thought i would save money with Gio I was wrong in a big way. Very disappointed.I explained everything to the person face to face. And nothing was done about it.
thx for sharing your experience.
Allow me to give you a little advice. By the sounds of it you've clearly explained over the phone, that your car is on finance, yet the operator or the telemarketer said 'it was all clear'.
I suggest you follow it up, if you don't like what you hear from them, go a level up, and so on. You're bound to have someone hear you, who actually cares about how the business operates.
If that doesn't satisfy you, call up the fair trade, they'll listen to your account and give you an idea on what options you can take.
I transferred over from another company this year and although the call centre staff are very polite and friendly I had to get my home insurance policy revised and mailed to me twice after I discovered errors in it. The first time I was told the error wouldn't matter but as I didn't want to take the chance on them not wanting to pay a claim I phoned back a few days later and was told it should be corrected. Not a great start!
We have moved some of our motor vehicle policies over to GIO as they are much cheaper than their competitors.
I have found them very good to deal with, claims are quick and easy.
I also have houe and contents insurance with them, and have for many years.
Yes I did the same. I concurr that they have treated me well in two forms of insurance and are much cheaper
We have our CTP taken up with them as they offer good value although we prefer AAMI as our car insurer.
Approximate cost: $417.09
Extremely poor and unknowledgeable service. Rude, arrogant, etc. There are plenty of other better companies that deserve your money more.
They pulled every trick in the book to try and not pay, which is almost accepted when it comes to insurance. However, the level of 'service' that I received is unforgivable.
They will disregard your excellent history, police papers, etc and just assume you're a fraudster, etc. It is shameful behaviour from them. My advice is: find someone else to insure you. I've been with other comps for years (never a problem making a claim) but ended up with GIO via a cruel twist of fate. The staff are aggressive and stubborn. Of course I got paid in the end, but only after months of not being able to drive my car.... still waiting for an apology from somebody!
Approximate cost: $2000
That's quite a bit. unfortunate to hear that they're using all the tricks in the book rather than playing by the books.
Worst ever insurance experience. Staff completely made up reasons why not to pay, even though they were found in the wrong 12 MONTHS LATER! What a waste of my time, I would advice everyone to not deal with GIO.
Approximate cost: $2500
My daughter party in an accident, in my car, interstate.The driver at fault had GIO as insurers - they wee so efficient, and compassionate each time I called with so many questions. I was si impressed, that I have considered changing my car insurer to go to GIO.
After being burgled we found GIO to be fantastic and we had our items replaced very quickly. They are also one of the cheaper insurers around.
i overpaid by about $10 by the phone, they sent a cheque for the overpayment about 1 month later.
4 stars for returning $10 that wasn't theirs to begin with?
Quite a large increase in monthly premium despite having no accidents at all.
A rude person did not give a damn about the fact that I was thinking of leaving and basically said "Go elsewhere if you want"
Approximate cost: $91.00
from the call centre staff, to the counter staff at my local branch at Shellharbour, I 've never experienced such fantastic and united customer service. Nothing is a problem, their service is speedy and their value is fantastic. They even offered to finalise my car registration for me when I went and got a greenslip from them so I didn't need to do it myself - they go beyond they call of duty!
I received an increase in my premium and I thought okay here we go gotta wait 1 hr to speak to someone overseas but it was quite different took 1 second and actually spoke to someone in melbourne which was such a surprise they saw that I have been with the company for a while apologised put down the premium and also added on more cover for the old price superb customer service!
Approximate cost: $500
Had insurance with GIO for many years. I did change insurers for one reason and that was that I could get my insurance cheaper elsewhere. Otherwise there were no problems with them or any dealings I had with them.
Had a run in with them and had to get the ombudsman involved and yes they were in the wrong. Will not insure with them ever again....................................................... ever!
Approximate cost: $750
I have a GIO home and content insurance for my residential and investment property. The price is fair to say not too expensive and gives options of cover, which differentiate it from other competitors.
I have had my home contents, Vehicle and Green Slip with GIO for some years now and am very happy with the service I receive. I have recommended them to friends. I pay by the month, which is never a problem and is more convenient for me. I have had to make some claims on my policy when somone ran into my car and it was really easy, all done over the phone and was not a problem. The staff are all friendly and helpful.
the experience was very fast on sign up.the service was very polite & the staff knew what they were selling.when you left there shop you knew what you had payed for & if you had any qeustions they would help
Approximate cost: $800
After just doing the ring around to all the different insurance companys out there. I just took up my insurance with GIO they were the most friendlest and the cheapest I found.
Okay so i was definalty disappointed when i discovered that joining this fund for comprehensive car insurance had been a big mistake. When trying to make a claim through this company after an accident which was not my fault i was led in circles. I called the hotline 3 times attempting to make a claim and was told 3 different stories so i approached the Hurstville branch in Sydney to speak to a customer service rep and was told they deal only over the telphone not face to face, i am still waiting to hear back from the last rep i spoke with.Grrr
Easy to deal with when making a claim or when after basic information. I have found their premiums to be competitive. I was disappointed in a large increase for my premium, but after some ringing around they were happy to match my best price.
Staff are usually very helpful. I was impressed with their customer care.
your area might have alot to do with it
