Garden Express
Awards
2012 Service Award
Reviews (18)
Not express
Not Express, big thumbs downFirstly it took 2 weeks to finally tell me that they did not have the stock I ordered. I initiated contact 3 times, they did not bother to advise me along the way. In the end the whole (large) order was cancelled.
They are in no way an "express" company and they sell items on their website they don't currently have in stock. Too risky to send money up front to then wait weeks to get the money back on their failures.
Approximate cost: $360
I was a very loyal customer up until today. After dealing with your ‘customer service’ team, who provided no service at all, I won’t be back.
Faulty product & issue has not been rectified by your team.
Hi unhappy-c871, we are very sorry you've had this experience, please give customer service a call on 1300 606 242 and one of our team members will be able to assist with you issues. We do offer and stand by our 100% Guarantee - items that do not grow within 3 months (6 months for dormant items) will be replaced, credited to your account or fully refunded, this extends out to any hard goods, which will be replaced or fully refunded if faulty.
I have bought many plants from Garden Express over the years either by calling at the shop or mail order, I have always been very happy with the plants I received. I have just had a parcel arrive of three live plants over a week past the due delivery date due to disruptions by Australia Post and deliveries. I nt holding much hope for them to arrive in good co diction due to the hold ups, but today they were delivered, I opened them and they were in good shape, nice and healthy and still moist. I think this was due to the good packaging by Garden Express and I thank them them for their care. I highly recommend Garden Express. Janine Sillett
Love garden express.....ordering bulbs is so easy as your catalogue arrives and the choice is extensive. Always love when the new catalogue comes. Very helpful staff
I ordered some daylilys through them and they appeared quite small when they arrived. Sadly, they failed to grow well and I let Garden Express know. To their credit, they sent me some more (there were six in the package that I ordered) and five of them grew into lovely plants. They do seem to be honest and efficient.
I have purchased many plants,roses,bulbs from Garden Express and have never been disappointed,we often visit the on site shop and pick up quite a few bargains,for instance weeping 6 ft standard rose $20.00.The catalogue is always enjoyable.
Approximate cost: $from $2.50
I've used Garden Express a lot and the quality of all of their gardening supplies is fantastic. I bought spring bulbs about six or seven years ago along with rain lillies and they're still going. If you buy ib bulk ( and we're not talking huge amounts here - just three) it's a lot cheaper. Their prices are fantastic anyway.
Ordered a mushroom kit and It was delivered promptly in excellent condition.Would use them again, I am eyeing up the fruit trees HIGHLY RECCOMENDED
Approximate cost: $28
I've used Garden Express quite a few times and they're fantastic. Really nice people - I even got a personalised, hand written thankyou card with a delivery once! The plants are delivered relatively quickly so you can get them in the ground at the right time. I always look forward to receiving their quarterly catalog.
Garden Express is a fantastic online gardening shop that actually sells a huge variety of plants and posts them to you. I had looked at their website a few times but wasn't sure about placing an order. When they had a big sale on several months ago I decided to take the plunge and make a small purchase just to test them out. I ordered a couple of native shrubs. My plants arrived quickly and were extremely well packaged - the plants were in perfect condition. Would definitely use again.
Super Fast service OMG I love you guys I cant wait till next year and all the bulbs and natives I am going to buy from you My gardens will rock thank you soooooo much
Yes darl and they post quickly I ordered the Treloar Roses a week before I ordered the Garden Express and I had the garden Express ones first
a good business, i like there roses and good bulb deals. i have bought a lot from them over the years. easy to deal with and prompt delivery.they have a lot off sales on bulbs in winter and roses in summer . lots off things. love there catalogue.
I was a bit hesitant about buying small trees via mail order but they arrived safely and in great condition. Packed very well so wouldn't hesitate to purchase from then again.
Approximate cost: $100
A great online ordering system and a good local shop. I love going to the retail outlet and checking out the current stock and sales. The potted bulbs (hyacinths and tulips) were amazingly good bargains and the garden and sustainable lifestyle accessories (growbags, bokashi bins etc) are also excellent and reasonably priced.
Approximate cost: $1-25
better quality trees than at my local nursery! been a customer forever and only my strained financial circumstances precludes me from buying more.
garden express is a great way to purchase your plants at affordable prices
the plants are of very high quality and they have a huge range to choose from
I have been ordering plants from GardenExpress for some time now. They are very helpful and have a very good online ordering service. They will send alternate products if what you have ordered in not in stock.
Approximate cost: $50
Wasn't quiet sure about buying plants interstate and having them delivered by mail. After first purchase all my fears were put to rest. My plants arrived in good condition and after transfering to a bigger pot and giving a little tlc my plants are noe thriving
Approximate cost: $150.00
Hi Paula, Thank you for your feedback. However I can see that you placed your order whilst we were on Christmas Break between 19/12/23-8/01/24. We have been dispatching orders in order they were placed and can see that we were waiting on a plant that was suppose to arrive from our suppliers, which failed to deliver due to unforeseen circumstances. We do deal with live plants and unfortunately being live plants, they are susceptible to environmental conditions. We were happy to have your order dispatched as soon as we could but you declined and requested to cancel the order.