Ordered some books online-waited a lot longer for delivery then any order i have waited for.asked where is was?was told is was still on its way.finally received it.and realized i could of got the same book under half the price elsewhere.do not really buy from them anymore as i do research before buying anything anymore,my bad.
I ordered 6 dinner plates, 6 side plates, 4 bowls and 4 mugs out of a dinnerware range advertised on fishpond.com.au only to return from holiday to a number of emails from them explaining that a number of my ordered items were unavailable and that a refund had been issued. I was advised to check back in the future for availability of my refunded items only to find that they had been re-advertised at a higher price. I re-ordered the refunded items and a week later checked to see if my order had been dispatched, which it hadn't. I then searched for the items again, to see them advertised at a lesser price again (after paying an additional $8 per item than the current price). I was advised that if I were to cancel the order that had not yet been packed or shipped, that I would incur a 17% re-stocking fee!! This seems unethical and borderline criminal. I am so annoyed, not only will I ever purchase from fishpond.com.au again, I will be telling anyone I come in to contact with about this appalling experience. As an online homewares trader myself, I could never imagine doing this to my customers and if I did, I wouldn't expect to be in business for long!
I have spent the last 4 days trying to correspond and negotiate with fishpond.com.au's "customer service team" and all I am doing is running around in circles and being given a standard template response - so impersonal and ineffective - but I guess this is their ploy to have you just give up! Well I have news fishpond, I won't give up! I have been requesting contact from a Manager which has gone blatantly ignored. Save yourself the headache and avoid buying fro this company at all costs!!
I got some great books from here delivered to my home and they were a bit expensive but the arrived faster than anyother business
Fishpond is something like Australia's Amazon. Their products are a little bit more expensive but all have free shipping in Australia. They sell nearly everything, books, dvds, blu ray dvds, games, toys, cosplay, electronics and so on. As their products may be rather expensive, they have convenience in being able to ship for free with tracking. Fishpond will also reward you for being active on their site. By giving a product like a dvd or game a trailer, Fishpond will give you a 20 cent credit, for a product that does not already have a trailer. If there is a game or dvd with no boxart, Fishpond will reward you 5 cents for finding the correct boxart. This site is good and very convenient for Australians as every item has free shipping to Australian addresses. Fishpond is above average as they make shopping with them easy, simple and fast. Check out the site!
I have always been really happy when purchasing from Fishpond. I purchased a Xbox 360 and kinect bundle, and one of the games didn't work but they were good to deal with and replaced. I have purchased books, movies and kitchen items from them and never had an issue, delivery can take awhile but has always been within the dates they say it would arrive. So that is one thing to check, if you need something ASAP check before ordering so you're not disappointed. I would certainly recommend them.
I have bought music and books on fishpond and have been happy with them. The out of print hard to find books can be found on fishpond and it's worth checking the site out for these. You can set up an email alert to be notified if your book comes in. For selling it can be good but the admin side of things is not as good as it can be for example I got a comment on my ratings by fishpond saying "seller did not mark as sent" and my 5/5 rating dropped down because a buyer cancelled a sale..so I notified fishpond that I couldn't mark it as sent. It's disappointing.
Have bought a few books from Fishpond before, no problems. Then ordered a book, out of stock, waited and waited for more news. They forgot about it! Took about 2mths to come, I asked them to improve their procedures to remind/check on orders. I could have bought it from a local store, but FP is free delivery!
Approximate cost: $35
I have used fishpond a couple of times now. They are great for hard to find books and are usually the best price. The only downside is that delivery can take awhile when the books have to be shipped over from the UK. Their website is easy to navigate and the ordering process is simple.
I have been looking for a craft book I could only find in the USA. I found it on Fishpond.
They used to just sell new and secondhand book's but now seem to sell everything and it seems to be a little like ebay?
There are so many things on there you can buy that all seem to be great price's, I found the add did say if it was a secondhand one you were buying so you know what your getting.
The book I wanted was $45 everywhere else and I found it here for only $14, yes, JUST $14 INCLUDING POST!!!!!!!!!!!
Yep Post is or was that day free. But its always good to check.
Item's can be coming from the USA or within Australia. Mine came from within australia and was in as new condition, so I was really happy with it.
The only thing I wasn't happy with is that I ordered it and it was then posted 1 month latter and as I didn't know it was coming from within Aust, I did think as I had only ever found it in the USA anyway, it had been sent from there.
Rambling again Sorry Peeps.
Cheers happy hunting again :)
Yes, i've found that many out of print books can turn up on fishpond!
I ordered few books for my kids, great prices, fast shipment and no problem at all. Will order more in near future from their huge selection of books for all ages.
They have a huge selection of books on hand and I have yet to find a book that they didn't stock!
Although sometimes it can be a bit hard to find quick shipping products.
The books are at really good prices, cheaper than at the usual bookstores I go to!
I have never had a problem with this company as far as ordering and receiving my goods.
They carry a wide range of goods which they source the cheapest and best from everywhere in the world to offer you the best bargains - books, music, health and beauty, games, music and toys.
On ordering your item and paying easily with a card, it's just a matter of sitting back and waiting for it to arrive. I haven't found the time span to be too bad at all, considering where some of these things are coming from.
Once you have been a customer, they send you updates by email of their latest specials and if you nominate what you are interested in, then you'll only receive alerts about these ... such as special Ninjago Lego sets for a reduced cost than the retail stores. These can get a little annoying and I'm sure you could block them if you wanted, but I find them useful.
Only once I've had to email to query an item and I was answered back within the day.
I'm happy with this company and use them regularly.
this is great online site for shopping books...they offer wide range of any kind of books: novels, children books, academic, medical, etc...prices are reasonable and delivery very quick-within few days!
I have had many dealings with Fishpond.com.au many good and many bad. I have began to wonder if the low prices are worth the wait, but I am patient and if you order in advance than it's not such a big deal.
Most of the items do come from overseas suppliers so it can takes weeks to receive your order. I have found that most items take 4-6 weeks on average and the estimated delivery time is almost always wrong. Than you have to wait another 10 days before you can lodge a claim though in this time your order is usually received.
I ordered 2 books before Christmas (5th Dec) also with the promised delivery before Christmas it's now the 29th and I've still not got my books... Yet I was expecting this even with the promised of delivery before Christmas. It's not really fishpond's fault as Australia does have the second maybe to China's postal system not to mention everything getting stuck in customs... So I recommend ordering in advance if you want items for gifts.
I have always found the value to be excellent, they have a cheaper than amazon guarantee and if you pay more they will credit you the difference plus 10%. I have compared prices with many other sites and always found fishpond to be cheaper they do after all have free postage so maybe you get what you pay for in that respect.
There customer service is not brilliant, they don't always answer emails directly... but I did order a monopoly board game as a Christmas present it arrived within the allotted time but it was damaged, I was able to quickly return the item for an exchange and was quiet surprised when it only took a couple of weeks to receive the replacement. Which was in perfect condition.
Quality is about what you would expect if buying in store, Service is pretty lousy but it's generally no concern as there is usually no need to contact them. Value you exceptional who can knock back free postage but this does mean a wait... Over all I think fishpond is a great company there is just some room for improvement.
Ordered 5th Dec - Received 2nd Jan
About 6 days outside of the "estimated delivery"
Still waiting on the second book I ordered the same day.
Update: I was forced to put in a claim for the second book I ordered on the 5th Dec, still not received it... But the replacement as been sent.
second Christmas they have spoiled... I ordered 4 books for nieces and nephews on the 5th of December with the little gift box icon on the listings promising delivery by Christmas, paying slightly more than at The Book Depository because I was told they would arrive in time. i contacted fishpond on the 19th when i noticed two of the items hadnt even reached their warehouse. i requested that they send them express post if they showed up in order to keep their end of the bargain. they refused. And they lied about my promised delivery times. So i returnrd them a copy of my confirmation email and screenshots of the listings on their site refuting their claims. they did not even acknowledge their lies/mistake and instead sent a generic email advising how to cancel the items. By this time it was less than a week til Christmas. They had not even apologised and they dont pay attention to what you say or respond directly to your concerns... it is mostly generic responses which i find extremely ignorant. They have absolutely no regard for their customers, even when they make unnecessary promises they refuse to keep. They literally only apologised after i pointed out that they had neglected to. Ended up spending double in a store to replace the items i could not get when i could have paid less AND received my items from the Book Depository. I had given them another chance as in 2009, an item i purchased for my niece did not show up. turns out although their site said it was in stock it was not... it was actually a discontinued item it was no longer possible to get at all!
They took $780 dollars from our visa card on the day of the order. That was eight weeks ago and nothing has arrived. There is no phone number to ring and they don't return emails. When I tracked the order on their site I found they have changed the delivery date without notice. Despite many emails there has been no contact. It is now even after the changed delivery date so it seems the toys won't even come for Christmas. I don't think it is possible to imagine worse service. They tell lies!
Approximate cost: $780.00
It is now 18/12 and two months since I paid for this lego for my son's Christmas present. It is terrible. They will not answer my emails. It looks like I'll never get the goods or the money. What can I do next.
hi im having the exact same problem - but i found them on facebook and sending msgs through there. the lies dont stop though. ive told them i will being going to the australian federal police. they are online seller only they tell me so cant ring me. so they dont have the above street address 1. misleading their customers, 2. they state .com.au although they are not in Australia 3. they take payment for goods and not deliver them or supply the customer satisfactory service on "lost" items. ive read other reviews that they can deliver books and cds so small parcels seem to get delivered but when you purchase something of alot of value seems to some how get lost??? its a joke a NO ONE should ever buy from them they are a scam!
pauliner, for future reference you can lodge a dispute with the bank through which you have a credit card within 60 working days (you might still be in the timeframe taking into account weekends and public holidays). Make sure you send a copy of all the correspondence.
It is a fairly bad site. Takes ages to deliver, as you never seem to know where it is coming from. Service is never in contact with you. Unfortunate. It is also very expensive.
Approximate cost: $Expensive
I've ordered books and DVD's from them. They come from overseas so your nop getting them anytime soon...give it a month... but the price makes all the difference. A book off the shelf for $18 her will only be about $7 and they have frree delivery
I started shopping on Fishpond years ago because it was the cheapest place to buy Uni Textbooks and one of the only places based in Aus where you could buy Foreign Movies. Since then they have expanded into toys, games, shoes and even kitchenwares. Fishpond is now one of the best places for buying Lego online with deals coming up by the day. Admittedly, you will have to wait a while for delivery (this is definitely something the company has to work on) because they bring the products from suppliers all over the world upon requested, not before.
But still it is a great place to find rare or difficult to find items and you can even sell your old stuff through their very easy to use system.
Really good online site, I have just done my Xmas shopping here and bought lots of cheap ninjargo Lego for my kids. Website very easy to use and navigate and I have already received one item -they normally ship things as they are ready and there is never any delivery fee!
I haven't received any of the $780 of Lego I ordered two months ago and they won't return my emails. You must have been lucky
I've purchased several books on Fishpond and a few CDs and DVDs. The DVDs and CDs arrived quickly but the delivery for the books was a little bit slow. The cheap prices and postage make up for it.
nice review!
They have a really good range of products. I have bought CDs and DVDs on this website.
The prices are very competitive, but the shipping time can be a bit of a wait, although they do advise expected delivery dates, albeit, after having ordered.
Positive is delivery is free.
I have bought quite a few things on this website and although the purchases do not always arrive quickly, I am pleased with the items and the price. I usually am buying well ahead for Christmas etc so the time delay is not a problem as I am aware of it. There is free delivery which also makes it a pleasing site.
Was getting a bit annoyed with Fishpond, but they have redeemed themselves. Still a tad difficult to communicate with but they have in the end, resolved my queries and responded to me. I notice they have apologised on their site for not answering emails. Seems they have had a few technical difficulties. Will continue to use them.
Used to buy books from Fishpond but after several dissapointed orders ( I ordered the books but books never arrived, althought the website said it has it in store, not to mention the stress to follow up with the them). I know their price is fairly good but I now would rather buy from other online stores to avoid dissapointment.
Approximate cost: $50
I use this site mostly for DVD's, where their prices are very competitive and free shipping is always a bonus. Have not used to sell, only to buy.
For books, there are cheaper options - use booko.com.au to compare.
Do not use if you need items in a rush, or order for Christmas after mid-November, or you will be disappointed. Shipping is slow, but if you find the item at the best price and aren't in a hurry, this is the website to buy from.
I have bought and sold on fishpond and found it easy and hassle free.I have sold about 20 books and love the fact that you just search for the book title, and click on ' sell yours' and all you have to do is put your price, book condition etc in. No need to photo and list like e-bay ect- because they sell them new they already have the phot and description up. Just make sure that when you list, you have a choice of fishpond credits ( to spend at fishpond) or have the money paid into a nominated bank account - it automatically goes to the fishpond account, so make sure you have the right box clicked. also if its a heavy book - allow extra in the price to cover the extra postage a you only get paid for $5 or so for postage. Fishpond only take 10% for selling your books once you have sold it- no listing fees- you can also sell movies, clothes and toys- they also have really good prices on their merchandise too, with lots of sales and special money off codes.
sorry to hear, i only had good experiences with them
Have you had any experience with smart sell?
no, I am still deciding about smart sell- what happens to your books if they don't sell? who decides on the price? etc etc. although I belong to an online forum, and am waiting for comments on those who are using it. Will let you know as soon as I get some feedback.Barbara, I have only had good experiences too - I was just trying to tell new people who want to sell this way what to look out for. I have just sold another book on fishpond - great way go de-cluttering and getting some money :O)
Great online provider of homeware, books and small merchandise. I've ordered several times in the last year (books) and delivery was spot on, prices are very competetive. Layout of webside is easy to handle, communication is really good. I'm telling all my friends. Will definitely order again!
This is an excellent site to sell your books. I sold quiet a few that I would have put into recycling otherwise and listing does not cost anything.
I've given up on Fishpond. Delivery always takes more than the advertised time. The discounted prices they show are inflated in the first place. Book Depository is cheaper and quicker for books.
Thanks for the tip, I'll try Book Depository next time.
I agree. Book Depository is fantastic. Free delivery and they are very quick to answer emails. Usually the books you order arrive within a week. I have been using them for 3 years now and will continue to do so.
On reading a review of Fishpond.com.au on WOMO below, I remembered a belated birthday gift I've been meaning to buy. I jumped straight onto Fishpond and ordered a Gift Voucher to be posted to the birthday girl. There was no postage charge for Fishpond to send her the voucher - all done very quickly and with no fuss.
The best thing is that whatever she chooses to purchase with her voucher, the delivery is free, so she gets to spend the full value of the Gift Card on fun stuff. Great system, great service! :)
