Wedding. Would not recommend. Poor communication and organisation.
When I first met Kellie she was enthusiastic and keen to create arrangements to suit the style I imagined.
Being a wedding, I had multiple quotations and Fig and Bloom was the most expensive by a long shot but being that I thought Kellie understood what I wanted I decided to go ahead anyway.
Once I had paid a deposit the communication was lost. In the lead up to my wedding Kellie no longer responded to emails unless I sent them 2-3 times or rang her directly. I scheduled a sit down closer to the date and she took other business calls in the middle of it. A few changes were made and I asked for a new invoice which I never received. After another face to face (which I had to just turn up at her store after not getting a response from her) I asked her again for the invoice and she told me if I had worked it out and knew how much it now was to just pay it and I still never received the invoice.
One week before my wedding, well after I had paid my invoice, Kellie called me and without properly explaining what she was telling me, I was genuinely confused and told her I wasn’t sure what she was asking me and she raised her voice, spoke over the top of me and was very rude. I found this upsetting and very unprofessional. I never received and apology.
When I paid more for a quality service I expected much more. There seemed to be a lack of organisation.
After my wedding, Fig and Bloom took my own bought centrepiece vases from the venue and I couldn’t get in contact with her for there return. The venue called, I called and I emailed with little to no response. I understand it was a busy time but an email would have sufficed. When I did receive them back 3 of them came back without their packaging boxes.
The flowers on the day were nice but nothing spectacular (with the exception of a large hanging piece)
The lack of communication, professionalism and customer service was disappointing and stress a bride does not need before the big day.
Would not recommend for a wedding.
