EXP online

AVOID!, Exponline treat customers with contempt!!...Warranty commitments are not honored!!!

I have been trying to have mum's phone replaced under warranty since May 2015 last year.
It's a lesson to all of us that you get what you pay for.
The customer service has been nothing short of appalling.
After 20+ emails (dont even try calling the local number!), received an email from [redacted name] who was apologetic and promised to process a refund so we returned the phone
for the 3rd time.

Based on the track and trace they received the phone back 7 weeks ago.
Have they processed the refund...No!
Have they confirmed receipt of the phone....No!
Have they responded to a single email...No!

As per the other reviews, they were great at giving us the runaround and I suspect they do this to drag the issue out beyond the time frame where one can raise a disputed with Paypal and/or your credit card provider.

If you have already purchased a phone and experience an issue, don’t put up with their stalling tactics, make sure you dispute the transaction with your credit card provider and demand a charge-back within the allowable time frame which is 3-6 months depending on the bank.

If you haven't already purchased, highly recommend that you pay a little bit extra and buy a phone locally with a manufacturer’s warranty, otherwise good luck, I've done my best to enlighten you about how Exponline treats its customers.

Stay away from this company at all costs. They suck you in with great prices and supply dodgy products. I have bought a Galaxy S6. The first phone failed with a black screen. The replacement failed twice stuck in boot loop. Even the guys at the Samsung shop told me to get a refund. I tried with no luck, still trying now. We bought phones through them years ago and they are still going now, which is why I bought again. Biggest mistake ever. In the calendar is Ramadan, which you can't turn off. Great if you are Muslim but unfortunately I am not. No Christian holidays at all. Its amazing how much info you loose when your phone breaks. I have lost everything 3 times now and its a bigger inconvenience than I was prepared for. Because it got stuck in boot loop it could not be backed up. The fix for it was to restore to factory settings. Happened when I tried to turn the phone on after being off.
DON'T BE SUCKED IN. BUY FROM A REPUTABLE ONLINE PROVIDER OR SHOP!!