Excel Cleaning
Images
Awards
2019 Service Award
2015 Service Award
Reviews (28)
We are very impressed with the professional service given by Excel Cleaning. The lady who helps with our cleaning is always on time, reliable, efficient and professional. She also takes the initiative to do the work without being told and she cleans thoroughly with attention to detail.
I highly recommend Excel Cleaning.
I got a very nice and reliable lady to help me with my cleaning
Easy process from start to end. Booked excel for my end of lease clean and found the staff very helpful and the quality of the clean was fab! Would definitely recommend
We have been very pleased with Excel. Cleaning staff are well trained, regular follow up, if cleaners are unable to come replacements are sought, very good quality assurance. Our cleaner Jo is really good.
This is the second time I've used Excel Cleaning and both times they have been extremely accommodating and thorough.
Jack came and cleaned a 3 bedroom 3 bathroom townhouse in a very reasonable time and the place looked brand new once he was finished. He called me before hand to coordinate a time and called again the day after to make sure everything was still fine.
Just got a call from the real estate agent that we are getting our full bond back so very happy.
Extremely unhappy - spent $199 on cleaning a tiny apartment and now not getting all of bond back because cleaners did not attach exhaust fan back up properly in the bathroom and I work full time and cannot get keys again to do myself. Cleaners should have reported that this was not done properly!
Hello Aimee,
I am sorry that you were unable to get your bond back after moving out. I understand how inconvenient that is, especially working full-time. I also acknowledgethat there could have been better communication regarding what was to be done with the fan.
There are a few things I would like to address given your one star review:
1. We dont offer a bond back guarantee, and we cant make any promises about being able to do this for any of our clients.
2. We ask that you are there at the end of the clean to check the job and make sure everything is ok. This is why we do not charge for a job until it iscompleted.
3. From what you have said in your review, and after speaking to you on the phone, the cleaning was completed to a high standard, which iswhat the cleaner was there to do.
4. Our understanding is that the entire fan was removed prior to the service and you asked our cleaner to clean it. He did this but did not feel comfortable puttingit back as he did not know how it went back together.
5. Regarding the price of the service, this is our standard rate for this kind of work and you accepted the quote. We did not charge any more than what we quoted.
Were sorry that you weren't happy with the outcome of the serviceand, again, apologise for the inconvenience. But we feel that this review is not representative of the high standard of cleaning provided by our cleaner.
Thanks,
James
Excel Cleaning Team
9372 0190
I have had 2 people from excel cleaning and both were excellent. Heather comes every fortnight
For 3 hours and does a fantastic job. I couldnt do what she does in the same time. Highly recomended.
I am a busy working mum and needed to find a cleaner. I looked around and read numerous reviews from many companies. I came across Excel and my searching stopped. I have only been using Excel Cleaning for a few months and have found them to be very professional, punctual and efficient. I love it when I come home to a clean and spotless home. The cleaner listens to my requests and I have been very satisfied with the results. I have also been impressed with the follow up calls made from Excel Admin staff, to ensure I was happy with the service provided. Excellent work Excel Cleaning. Thank you so much.
We are thrilled with the work our cleaner Melissa does. She works very hard and is so friendly and easy to deal with. I highly recommend Excel and Melissa
Approximate cost: $90
We have had consistently high level of service from both our cleaner and the administration staff. Our cleaner is always on time and provides attention to detail when cleaning all areas of our house. Both my family and my best friend use this service and they've also had wonderful experiences. Highly recommend.
The office staff listen to what you want and they sent me Sarah - the best cleaner ever! Nothing is too much trouble and every thing is done with a smile and great effect. I am one HAPPY customer.
14/10/15: Sarah has been cleaning my house every Friday fortnight since July 2015.
She is always timely and thorough, and is such a pleasant lady. I have had many cleaners in the past but none compare to Sarah. Thankyou Excel for matching Sarah to my needs.
I would be lost without her.
Regards
Tracey
We highly recommend excel cleaning. Every week we come home to a spotless home that is affordable. We get follow up phone calls to ensure that we are happy with the service that we get and it's affordable. Thank you.
Approximate cost: $80
Excellent job by jelena. Did everything i asked her to do. Would definitely recommend her.
Approximate cost: $305
George was on time, very well prepared, stuck to the agreed budget and did a great job. This was for a move out clean from a rental property.
Approximate cost: $250
Following a couple of average experiences with previous cleaners I am so pleased that this time we went with Excel. Our cleaner Diana does a great job and leaves the house sparkling each time for a very fair and reasonable price. I highly recommend Excel Cleaning.
Excel Cleaning offer a great service - office ladies are prompt and home cleaners are great!
When our lovely cleaner of 18 years retired it took a while to find the right cleaner again. We are very happy with Excel.
I loved our cleaner Intarti. She was thorough and took direction accordingly. We would have kept using Excel Cleaning if I wasn't moving areas.
Thank you!
Daniella from excel cleaning did a fantastic job cleaning our house which was locked for almost 3 months. I definitely recommend the company as they not onnly do an amazing job but are also reasonably priced
Absolutely fantastic service at a truly affordable price. From the first call to Excel to having a cleaner start with us was so simple and efficient. Julyne, the cleaner, was reliable, efficient and a great cleaner. I wouldn't hesitate to recommend Excel. Thankyou for a job really well done.
Thank you so much for your kind comments. We're glad you had a good experience with both Julyne and us here in the office. Good luck with the move! Thanks again, James.
Absolutely amazing staff both admin and the cleaners. So personable and excellent work for exiting an apartment clean through to move into a new apartment clean. So trustworthy and also able to be flexible at late notice which was amazing. Thank you very much.
"We were lucky to find Sharon. She is excellent at her job and its great to come home to such a beautifully clean home. The extra attention to detail is much appreciated and our dog Charlie gives her 5 stars as well!"
Would not hesitate to recommend Excel. Extremely professional and a wonderful service. We have been very happy - reliable, trustworthy and fantastic at cleaning!
Lovely reliable trustworthy dedicated lady that cleans my house for me. Very happy with job done
Nuriye is a lovely Lady - she is very good at what she does and it is great to come home on a Friday to a clean house knowing i do not have to do anything for another week!
We have enjoyed your service for the last 4months and can only say we are extremely pleased. Would not hesitate to recommend Excel !!!! Great job. Thankyou Tilika especially.
Approximate cost: $65 for 2 hous
Details
-
902 Mt Alexander Rd, Essendon, VIC 3040
-
-
-
Wednesday: 8:30-16:30
-
