I ordered a product which was shown as 'in-stock' and after I wasn't notified of the item being mailed I contacted dstore (about 10 days later). Was told that the system wasn't up-to-date when I purchased and the item hadn't been sent as they had run out! I was offered a refund (with a $10 credit) which I accepted rather than wait weeks for the order to be fulfilled. Customer service are slow to respond to emails and don't bother calling these guys - they don't call you back.
Silly me, I then ordered a similar product from them and waited... This time I received an email telling me the 2nd order had been sent, but without any tracking information (as their website states they will provide). After another 10 days I contacted 'customer service' and was told it looked like the item was still in-transit between the US and Australia. When I queried this (based on other online stores being able to deliver from the US in 3 days for lower shipping cost) and asked for the parcel tracking number by days end OR give me a refund (because I would assume that the item had in fact not been sent) they opted to give me the refund.
My advice would be don't bother with these guys, hopeless systems and processes, no proactive customer service and you can probably buy the same product elsewhere for similar cost without all the hassles (as I ended up doing).
Great easy to use website, helpful staff and good prices. Dstore are definitely the most reputable online store I've ever come across. I wouldn't trust a lot of those new ones that have popped up recently
You get a birthday voucher too if you sign up for it.
dstore is not an authorised reseller!!! Your items are not covered by any warranty!!!! Do not buy!!!
Ive purchased a Stuhrling watch for over $600 under the impression my item is covered under manufacturer warranty. Lo and behold, my watch has malfunctioned and started showing the wrong time. Dstore claim, because my watch has passed their return period (7 days) that i have to contact the manufacturer. But Stuhrling the manufacturer claims "dstore" is not an authorised reseller and will not help with any warranty claims. Absolute disgrace!!! Dstore you should be banned from selling watches online.
I have now reported this to the ACCC as this item is not of merchantable quality. NSW Fair Trading have agreed to chase up my complaint and re-assure me that Dstore is in serious breach of my Consumer guarantees and statutory rights and will find a solution within 30days. Otherwise I have to take them to the CTTT (Court for small claims).
FYI – dstore has chosen to ignore all my emails, hoping i would just go away.
Their online returns policy states "Many of dstore's brand-name items are covered by manufacturer's warranties" Yet they dont tell you there are also many items that are NOT covered. I bet if everyone knew this, no one would buy from dStore.
Approximate cost: $650.00
IME, if a store is NOT an authorised reseller, then they haven't necessarily bought the goods through the manufacturer. They could have bought them through the "grey market" or elsewhere. The same thing happens with other goods such as cameras etc.
it was something I found out about years ago when I had to buy a replacement stereo after mine was stolen. The insurance rep referred me to a particular shop but the goods didn't look like the newer models in other shops. I rang the brand representative here with the model number and they told me they had never been imported into the country by them, and had never heard of the model number.
Consequently when the insurance rep rang me and asked if I had resolved which model I was buying, I told him what the Brand rep said and his response was, OK, I'll authorise to get you a cheque for all your stolen goods. Hhhmmmmm. Buyer Beware !
Wow, bought a fantastic new Skagen watch from dstore which was about $30 cheaper than any retailer in Melbourne. Arrived in a little over a week, apparently direct from their warehouse in USA. Packaging was good, watch is beautiful and communication with dstore eccellent, definately using again.
Approximate cost: $145
Worst experience with a store ever!
I tried to order flowers to be delivered to a friend to cheer her up. They did not get delivered that day. I contacted dstore and was advised that they would need to follow up with the florist and they would call me back. Nothing. I've called 5 times since all I get is someone taking messages that they pass on. I did get a call back and they said they have had trouble contacting the florist. That is not my problem. They say same day delivery if ordered prior to 11am, and then fail to provide the promised service. They offered to cancel my order, but I just want flowers delivered to my friend (and I specifically got dstore vouchers for this purpose).
Dstore has everything, from apparel, pet supplies, movies, make up, etc. They are cheaper than most retailer. The shipping cost is also low and reasonable. The customer service responds promptly and very generous is giving purchase credit when you write them reasonable complains.
It is very convenient and very easy to navigate their website.
I've bought a lot from them and the service was excellent, shipping very quick.
Dstore is excellent for looking for gifts and other goods online. It's an online department store that has a little bit of everything - however it is all top quality products. Some items are the same or dearer than the stores and that just comes down to knowing your prices.
I've purchased from them several times and my items have always arrived very quickly with no faults. They also offer heaps of promotions such as free postage, $5 vouchers and competitions! Definetly worth a look!
I bought a few things from this store years ago when I received a voucher from a showbag - those things are still running!
I LOVE dStore! They have a great range of products, excellent clearance sale (e.g DVDs from $4.95) and some unique and individual gift items. Their shipping is a flat rate which is great, and their items are always packaged well and I have never received a damaged item. Their shipping is also very FAST! Also from time to time they send you gift vouchers for your birthday, and if you bought a lot recently, which are always nice surprises. Highly recommended!
They have a fantastic range of products to choose from, even for those 'hard-to-buy-for' people!! Customer service is always friendly, quick & reliable - willing to fix any problems that may arise.
I am so happy I found DStore in time for Christmas and the kids birthdays. The prices are reasonable but the shipping is very cheap! Always very quickly delivered, great for busy mums! Huge range of everything, and even send you rewards. Just love them.
I like Dstore for their range, but I find their prices a bit high compared to other online stores. I still do recommend them as a good store tithe good service. They even gave me a $10 voucher for my birthday.
They have all sort of item's, such as Toy's for the Children. They also have a huge rage of new and sealed DVDs, quite often the one's you can't by in shop. Not only that ,Holiday Voucher's. (eg- Whale Watching.Voucher). Great Service, Price's Are Reasonable, Fast Delivery. One very happy customer.
Dstore online site for shopping for mainly electrical goods for example bakugan barbie ben 10 call of duty camera cricket digital photo frame dora ds dsi duplo fisher price go go pets golf gossip girl guitar hero hannah montana harry potter iphone ipod ipod nano ipod touch lego ncis nerf nintendo ds nintendo dsi play tv playtv pool ps3 psp ride on scooter scrubs star trek star wars supernatural the wire tinkerbell top gear toy story trampoline transformers true blood twilight wii wii console wii fit wii games
I was pleasantly surprised buy the prompt and fast service. I 've been a customer for a number of years and never been disappointed. Their prices are a bit higher then others, but they are good quality
D-store has a great range of products and is very handy. All you need is your credit card and you can shop from your lounge chair. I received my order on good condition and only days after ordering it.
Quick delivery & great prices, my products were delivered within 3 days and were packaged well against breakage, will definitely shop here again, they have some great special on clearance lines too so well worth a look.
love DStore -- great website, which is important obviously for an online store like this ... easy to use interface and good service levels ... price okay too
great website. Love it when they send vouchers so use. always end up buying more than I planned :)
delivery is very quick and packaging is always overdone .
I've purchased quite few things from Dstore over the years, especially at Christmas time. They always have plenty of bargains, original gift ideas and regular vouchers if you're a subscriber. One of my favourite online stores.
A good value online shopping store. Regularly offers free shipping promotions and products are dispatched within 1-2days. Payment can be made via credit card,bpay or paypal
Great site easy to use and often has bonus vouchers available, the shipping is fast and a wide range of products available. Shipping is a little expensive and they arent really cheaper than some shops
Approximate cost: $30.00
Awesome site, easy to browse- however some things I found cheaper elsewhere. Fast shipping, excellent customer service ( very prompt with responses via email etc to enquiries)
Approximate cost: $50
good quality products. prompt response to my email when i had a question about shipping costs. bad point: shipping is expensve, but i guess you'd expect them shopping only. overall great experinece
I was surprised to see, how cheap some things were on thsi site after reduction. Recently i saw a mobile phone from 400 to 100. Im pondering if i should buy this model or not. This store gives you great vouchers as well.
Approximate cost: $300
I like shopping with Dstore as they regularly have sales and discount coupons available. Some lovely novelty gifts can be found and they have a great range of music and DVD's. Postage is very reasonable.
Approximate cost: $varies
They offer great value products with cheap delivery. The product range makes it easy to find that something special and the speedy delivery makes it an enjoyable experience. Overall the site is very easy to navigate around.
A great company to deal with.Speedy delivery and at a great price.Also great customer service.Highly recommended.I had an issue and they were more than happy to help and replace the item for free including free postage back to NSW from VIC>
Approximate cost: $140
I have used D Store for ordering DVD's and found them to be reasonably priced and good quality. Postage was quick and also well priced . I will definately use D Store again
I got a couple of DVDs from here and they were fast and efficient and reasonably priced. I received my DVDs very quickly. I would highly recommend them.
totally agree with you,,, I rung the customer service contact number to ask a question about a product that was stated as available in stock to find out half way through the phone call they were actually out of stock and were unable to give me a date as to when they would have the item available,